Risk Management Specialist (Support Position)

ARE WE THE COMPANY FOR YOU?

Are you looking for a position that you can really enjoy? Cornerstone Financial Credit Union is truly a positive and fun place to work! Our employees love working together as a team, learning new things, and helping others! We value our employees and provide excellent benefits and the opportunity to grow in a professional business environment. We are looking for a full time Risk Management Specialist to join our growing team! This position is located at our Nashville location.

ABOUT CORNERSTONE FINANCIAL CREDIT UNION :

Cornerstone Financial Credit Union currently has seven locations that surround the Nashville area. These locations serve over 45,000 members. Founded in 1955, Cornerstone Financial Credit Union is guided by the philosophy of people helping people . At Cornerstone, we not only offer the most competitive rates possible, but also provide exceptional service to our members and their families. We are Not for profit, Not for Charity, but for Service .

IS THIS POSITION FOR YOU?

The Risk Management Specialist works within the Risk Management department of Cornerstone Financial Credit Union to provide support as directed by the Risk Manager. Primarily will assist the Senior Fraud Specialist in routine functions. Responsibilities to include researching, analyzing, and formulating sound judgment on unusual and suspicious activity. Detects and prevents fraudulent transactions to minimize loss to the Credit Union and the members. Processes all forms and paperwork necessary to file fraud claims and correspondence for fraud investigations. In conjunction with fraud assistance, will also assist at times with lending document review for accuracy and adherence to Cornerstone Financial Credit Union lending policies and procedures along with applicable State and Federal laws. Works toward the overall credit union goal of providing superior service to members as well as to co-workers.

DUTIES AND RESPONSIBILITIES :

• Performs card monitoring to minimize fraudulent card usage.
• Investigates and researches fraudulent ATM / Remote Deposit Capture / Debit claims.
• Investigates returned checks for suspicious fraudulent activity.
• Troubleshoots and resolves member concerns relating to fraudulent claims for card services and mobile transactions in accordance with Regulation E, network / association rules, and internal CFCU policies.
• Reviews daily reports to identifies suspicious activity.
• Processes disputes and tracks status of fraud claims through to resolution. Alerts management of escalated fraud issues as needed.
• Identifies and monitors high-risk transactions, recommending actions such as account holds, restrictions, or closures.
• Communicates with cardholders, other financial institutions, third-party providers, and law enforcement, if applicable.
• Ascertains fraud risk trends and issues.
• Works with other departments to ensure fraudulent claims are being managed appropriately and in accordance with designated timelines to meet regulatory requirements.
• Maintains confidentiality of all financial data for members and the credit union.
• Makes sure activities are following local, state, and federal laws and regulations.
• Engages with vendors to resolve payments and fraud claims.
• Keeps accurate account notes and as needed, updates the collection package with member communication and steps completed.
• Monitoring new loans to include credit cards and mortgages, to assure approval is within accordance with Credit Union operating policies and procedures.
• Monitoring all loan file maintenance activity regarding lending products on the Credit Union's core system.
• Provides support as directed by the Risk Manager on special projects or audits to ensure compliance and accuracy.
• Performs other duties as requested.

JOB SPECIFICATIONS : Education

A high school diploma is required. College, business school or other post high school business training is helpful.

Experience

One to two years of financial institution experience with card services and lending is preferred. Personal computer experience is required. Proficient in Microsoft Office Suite, particularly Word and Excel are desired.

Physical, mental, and visual requirements

Most essential functions of this position are performed while seated at a desk. Majority of the work is performed using a personal computer and requires good visual ability and manual dexterity. Duties require excellent audio and verbal communication skills. This can be a high stress position due to the nature of working with fraudulent accounts; therefore, emotional stability is necessary.

PERSONAL QUALIFICATIONS :

Must possess a keen sense of urgency and effectively set priorities, manage multiple functions, allocate resources, take accountability, and achieve results in a timely manner. Must display excellent listening and analytical skills. Ability to interpret and communicate data in a clear, concise manner is essential. Strong written and verbal communication skills along with effective organization and critical thinking skills are required. Must work effectively with other departments, branches, members, and business associates.

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