Packaged Gases Customer Service Representative - Denver, CO

Packaged Gases Customer Service Representative - Denver, CO

Position Summary : Manage s sales campaigns with the intent of either scheduling appointments for sales to improve sales productivity or by gaining business via direct quote / follow up. Assess customer satisfaction with MTG products and services via conducting surveys and provide insights for addressing customer concerns. Work closely with SBU Sales Leaders, Sales, Corporate Marketing and Customer Service.

Position Accountabilities

• Place outbound calls with the prime purpose of scheduling appointments for sales with new or existing customers, notifying sales of committed appointment times and then following up with a courtesy call to determine customer satisfaction / needs.
• Provide quotes or complete the sale, if campaign appropriate to directly gain new business.
• Probe and identify problematic situations / opportunities that could protect or yield new business for MTG and communicate the information to the appropriate function for follow up.
• Restock store merchandise as needed. Arrange stock on shelves or racks in sales area and keep merchandise in order. Mark or ticket merchandise.
• Manage requests for products, price and technical information.
• Assist in warehouse in shipping & receiving, inventory stocking, cleaning, labeling, or other tasks.
• Maintain showroom cleanliness by procedures set forth by management.
• Identify sources of leads and manage the pre-qualification process in collaboration with sales and corporate marketing.
• Track result of outbound campaign efforts.
• Back up inbound customer service, as needed.
• Comply with all DOT and OSHA regulations.
• Ensure all safety rules are strictly observed.
• Perform other projects and duties as assigned.

Qualifications

Physical Demands

Pay Rate : $25 per hour

Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M / F / VET / Disability

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