Service Operations Specialist

Job Title : Service Analyst

Location : Overland Park, KS (Onsite, 5 days / week)

Department : Institutional Life

Duration : 6-month contract with potential for extension or full-time conversion

Schedule : Monday–Friday, 8 : 00 AM – 4 : 30 PM

Start Date : ASAP

Driving Required : No

Fingerprinting Required : Yes

Job Summary

Our client is seeking a dependable and detail-oriented Service Analyst to join our Institutional Life team. This full-time, onsite role is ideal for a self-starter with strong interpersonal skills and a professional demeanor. The Service Analyst will support business operations and client servicing functions, handling routine transactions and assisting with internal communications and documentation.

Key Responsibilities

• Receive, assess, and process service requests
• Transact routine non-financial activity on client accounts with accuracy and expediency
• Email and mail out documents; perform mail merges
• Handle business services tasks from the operations team
• Assist team members to meet departmental and regulatory standards
• Make effective decisions based on comprehensive case analysis
• Support occasional office events (e.g., birthdays, holiday celebrations), including setup and vendor coordination
• Maintain professional appearance and behavior in a corporate office setting

Must-Have Skills & Experience

Qualifications

Equal Opportunity Employer : ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.