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Dispatch Coordinator
Dispatch CoordinatorServpro • Chesapeake, Virginia, USA
Dispatch Coordinator

Dispatch Coordinator

Servpro • Chesapeake, Virginia, USA
14 days ago
Job type
  • Full-time
Job description

Responsive recruiter

Benefits :

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

SERVPRO of Chesterfield Richmond Chesapeake and Hampton is hiring a Dispatch Coordinator !

For more than 35 years SERVPRO of Richmond Chesterfield Henrico and Tri-Cities has been making a difference in our community and we are excited about our expansion in the Chesapeake Newport News and Arlington area! This locally owned and operated family-run business started from the ground up to become one of the largest most stable and well-respected disaster restoration companies on the East Coast. Though we are ever-growing we still maintain a close-knit family environment and truly pride ourselves on the collective goal of helping people through their fire and water disasters.

As deemed one of the Top Workplaces in Richmond and Chesapeake our SERVPRO team will actively invest in the development and advancement of your career while you enjoy the gratifying experience of helping people through difficult situations. We invite you to join our team or rather our Team Bahen family and feel the accomplishment of directly impacting our community by helping making fire and water damage Like it never even happened. Our company offers a robust benefit package continuous education opportunities and a fantastic team-oriented environment.

As the Dispatch Coordinator in our Chesapeake office you will assist with scheduling a team to the customers location to assess the work that would need to be completed. If you are organized have outstanding customer service skills and stive to assist others in their time of need you could thrive in this environment!

Key Responsibilities

  • Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team
  • Review and maintain the scheduling software so that appropriate teams are routed accordingly
  • Perform detailed and accurate data entry
  • Receive incoming calls about past services follow ups on current projects general inquiries about business and other routine communications
  • Collaborate and assist with other departments as needed
  • Position Requirements

  • High school diploma / GED (preferred)
  • At least 2 years of customer service and / or office-related experience
  • Prior dispatch experience preferred
  • Ability to multitask and to remain detail orientated
  • Knowledge of local geographical area is preferred
  • Must be knowledgeable in relevant computer applications
  • Skills / Physical Demands / Competencies

    This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files open filing cabinets and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law

    Each SERVPRO Franchise is Independently Owned and Operated.

    All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of SERVPRO Industries LLC or SERVPRO Franchisor LLC (the Franchisor) in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchises attorney for compliance with Federal State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use this role you will

    give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.

    Picture yourself here fulfilling your potential.

    At SERVPRO

    you can make a positive difference in peoples lives each and every day! Were seeking self-motivated proactive responsible and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2000 franchises all over the country finding exciting and rewarding SERVPRO

    career opportunities near you is easy! We look forward to hearing from you.

    All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.

    Required Experience :

    IC

    Key Skills

    Customer Care Management,Customer Service,Geotechnical Engineering,Defense,HACCP

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

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    Dispatch Coordinator • Chesapeake, Virginia, USA

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