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Installation Team Lead – US

Installation Team Lead – US

Assured Data ProtectionHerndon, VA, US
5 hours ago
Job type
  • Full-time
  • Quick Apply
Job description

Location :

  • Herndon, VA ( Hybrid 3 days a week in office ) Position : Installation Team Lead – US Job Type : Full-time Assured Data Protection is a global leader in data backup and disaster recovery managed services, specializing in safeguarding against data loss and downtime in the event of a disaster, cyber, or ransomware attack.
  • Our fully managed services include immutable backup, disaster recovery, and cyber resiliency to protect data on-premises and in the cloud, with 24 / 7 / 365 expert support.  We offer a flexible, consumption-based model to grow with your business, making data protection cost-effective and scalable.
  • Our purpose-built software provides industry-leading monitoring and reporting capabilities to provide actionable insights into your data protection strategy.  Our global data centers ensure data sovereignty, meeting your organization’s compliance requirements.
  • A dedicated team is always available to recover your data and minimize disruption in the event of a disaster.

Key Responsibilities :

  • Lead and mentor a team of Implementation Engineers, setting clear objectives, providing regular feedback, and supporting professional growth.
  • Act as the primary escalation point for complex or high-priority customer implementations, ensuring issues are resolved quickly and effectively.
  • Coordinate workload, resource allocation, and scheduling across the US implementation team to meet project deadlines and maintain balanced utilisation.
  • Drive the customer onboarding lifecycle—from initial kick-off through successful transition to steady state support—while ensuring consistent processes and high-quality delivery.
  • Plan and host detailed project kick-off meetings, aligning timelines, deliverables, and success criteria with customer stakeholders.
  • Gather and analyse customer infrastructure information to design optimal deployments of Rubrik and complementary backup solutions.
  • Prepare, build, and coordinate shipment of appliances or related hardware, verifying configuration and quality before dispatch.
  • Install, configure, and integrate appliances in physical, virtual, and hybrid environments, including network setup, authentication, and performance tuning.
  • Proactively troubleshoot installation and configuration issues, collaborating with customers, OEM partners, and internal engineering teams to achieve rapid resolution.
  • Deliver customer training or knowledge-transfer sessions.

    • Produce and maintain comprehensive customer documentation, runbooks, and knowledge-base articles Contribute to continuous improvement of implementation methodology.    Key Qualifications and Experience :

  • Leadership & Team Management : Proven ability to coach and motivate technical staff, delegate tasks, and foster a collaborative, high-performance culture.

    • Escalation & Conflict Resolution :

  • Skilled at managing complex incidents and customer escalations, balancing customer satisfaction with internal priorities.
  • Excellent time-management and organisational skills; comfortable working across multiple concurrent projects and meeting tight deadlines.
  • Strong technical background in enterprise backup and recovery systems—experience with Rubrik, Zerto, Veritas NetBackup, Commvault, or Veeam is highly advantageous.

    • Solid networking knowledge :

  • IP addressing, routing, DNS, VPNs, and firewall rules.
  • Hands-on expertise with virtualisation technologies such as VMware vSphere, Nutanix AHV, or Microsoft Hyper-V.
  • Familiarity with cloud platforms (AWS, Azure, GCP) and hybrid-cloud deployments is desirable.
  • Exceptional communication skills, able to influence and inform stakeholders from technical teams to senior executives.

    • Strong analytical and problem-solving skills with the ability to learn new technologies quickly and work independently.   Preferred Qualifications :

  • Associate or Bachelor’s degree in Systems / Network Administration, Computer Science, or related field—or equivalent experience.
  • Management or leadership certifications (e.g., ITIL, PMP, or relevant people-management courses) are a plus.
  • Relevant technical certifications such as VMware VCP, Microsoft Azure Administrator, or AWS Solutions Architect.

    • What We Offer :

  • Competitive salary and performance-based incentives.
  • Comprehensive benefits package, including health, dental, and vision insurance. 401K program with company matching.
  • A dynamic, inclusive, and collaborative work environment.
  • Assured Data Protection we value diversity and inclusivity.
  • We offer perks such, flex holidays, robust 401k plan, and flexible working practices to allow our employees to show up as their whole selves.
  • We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
  • If you have a disability or special need that requires accommodation, please do not hesitate to let us know. #LI-EL1   Powered by JazzHR
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    Installation Lead • Herndon, VA, US

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