Expeditor (Administrative Assistant)

Overview

This position provides Administrative and Dispatching support to the Environmental Services Department. They are the primary contact for effectively handling daily in-bound calls, emails, pages and supporting timely and accurate coordinating EVS cleaning requests. The individual who holds this position exemplifies the OHSU mission, vision and values and acts in accordance with OHSU policies and procedures.

Function / Duties of Position

Operations

• Answering and dispatching all EVS 24 / hr pager requests. Assists with dispatching EVS techs where needed. Manages heavy call volume through the shift.
• Familiar with numerous guidelines, instructions, regulations, manuals and procedures.
• Work with multiple supervisors and admin staff on multiple shifts.
• Communicate in a manner which conveys graciousness and professionalism representing the EVS department.
• Communicate in person and over the phone with a wide variety of individuals including employees, patients, patient family members and staff; defuse upset persons using effective communication skills.
• Communicate effectively with Mission Control team and attend Mission Control Huddle.
• Maintain knowledge of the hospital bed tracking system (Epic) and notify supervisors of issues; track and send information for breaks and lunch times of EVS staff.
• Use Epic to manage bedflow, assign beds, page EVS techs and monitor delayed breaks and lunches.
• Maintain knowledge of GE Tiles and report response times to supervisors; use GE Tile to manage bedflow, bed prioritization and monitor delayed transit times and cleaning times.
• Prepare daily reporting to EVS leadership using EVS Expeditor Worksheet.
• Work independently, using judgment to make decisions based on OHSU policies and procedures within department operations.

Reporting

Quality and Safety

Qualifications

Required Qualifications

Preferred Qualifications

Additional Details

Busy environment with a lot of interruptions, multiple demands and people interactions. Regular attendance and the ability to work independently are required. Must get along with all staff, visitors and patients.

Equal Opportunity

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.

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