Customer Success Manager

JOB SUMMARY

The Client Success Manager is responsible for leading client support across assigned client accounts, ensuring accuracy, speed, and responsiveness at every step of the order lifecycle. Serves as a subject matter expert and key liaison between Sales, Client Success, and Production teams, this role translates client needs into seamless production and delivery. Must excel independently and collaborating cross-functionally to deliver outstanding client experiences.

• Manage the end-to-end process of the order lifecycle (PO data entry, confirmation, changes, tracking, and invoicing via ERP system).
• Link Client Services / Sales with Operations for daily order processing and updates.
• Coordinate across Production, Scheduling, Procurement, Quality, and Shipping teams for accurate and on-time fulfillment.
• Maintain and update WIP / dashboards; share timely updates with respective teams.
• Follow SOPs, maintain data accuracy and quality standards.
• Support Client Service management on client visits, audits, press checks.
• Investigate and quickly resolve quality issues with Production / Quality teams.
• Provide team backup; train on SAP and other tools.

Qualifications :

The above job description is meant to describe the general nature and level of work being performed. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

BENEFITS INCLUDE

Medical (PPO and HDHP with HSA), dental, Vision, PTO, paid holidays, 401k with employer match, short / long term disability, life insurance, healthcare and dependent care flexible spending, EAP, commuter benefits, education assistance and more.