Customer Success Specialist - First Shift

Customer Success Specialist - First Shift

Do you have a great attitude and a willingness to proactively support customers? If this sounds like you, we have an immediate opening for a Customer Success Specialist. Your primary responsibilities include building and maintaining customer relationships by creating and tracking orders, anticipating problems, and providing creative solutions to exceed customer expectations in a fast-paced, multi-system environment. The hours will be Monday - Friday, 8 : 00 AM - 4 : 30 PM, with some overtime as needed. This hourly position will report to the Centralized Customer Success Team and the Warehouse Director.

DUTIES AND ACCOUNTABILITIES :

• Deliver positive customer experience by focusing on excellence in communication, process, and compliance.
• Anticipate, identify, manage and proactively work to seek Lean Process solutions for potential problems.
• Review customer orders for accuracy to ensure information is accurate for billing and account requirements.
• Educate and collaborate with customers to utilize the Customer Portal to be able to access information on demand.
• Communicate client change needs promptly and effectively.
• Maintain a 'solutions-focused' approach with a proactive, high sense of urgency in all regards.
• Ensure order processing and shipping requirements and timelines are achieved.
• Demonstrate ability to work in and master multiple internal and customer systems.
• Occasionally attend and or participate in customer presentations when required.
• Assist sales and site staff when workload and opportunity allow.
• Perform other duties as assigned or requested by management.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

PREFERRED EDUCATION AND EXPERIENCE

PHYSICAL CAPABILITIES AND REQUIREMENTS

COMPENSATION

BENEFITS AND TOTAL REWARDS