Program Manager

Program Manager

FedTec is seeking a skilled Program Manager (PM) who will serve as the primary point of contact with the Government . The PM is responsible for overall program execution, ensuring that contract requirements, performance standards, and customer satisfaction goals are achieved. This role provides leadership across helpdesk operations, system administration, and IT support functions while coordinating resources, managing staff performance, and maintaining compliance with Army and DoD IT standards.

Location : (On-Site) Fort Belvoir, VA

Security Clearance : Verifiable DoD Secret (or Higher) is required

Certifications : DoD 8570 Compliant (IAT Level II OR IAM Level II or higher)

Primary Duties and Responsibilities

• Serve as the single point of contact for the Government, responsible for all aspects of program management, performance, and reporting.
• Provide oversight of Tier I III helpdesk operations, system administration, and IT service delivery in accordance with contract scope and Army standards.
• Develop, track, and report program schedules, deliverables, metrics, and risk management plans to ensure compliance with PWS requirements.
• Ensure timely response to service tickets, VIP / Executive support requests, and mission-critical IT needs of General Officers, SES staff, and senior leadership.
• Manage staffing, including recruitment, onboarding, and performance management of program personnel.
• Oversee contract compliance with DoD 8140.01 / 8570.01 requirements, cybersecurity directives, and DISA / Army policies.
• Coordinate with Army Reserve leadership, JSP, RNEC, and other stakeholders to ensure seamless integration of IT support services.
• Conduct regular status meetings with the Government COR / KO, providing updates on program health, risks, and improvement initiatives.
• Ensure high-quality customer service by implementing a Quality Control Plan (QCP) and monitoring deliverables against performance standards.
• Manage contract reporting, including monthly status reports, staffing updates, and technical deliverables.
• Provide leadership and mentoring to program staff, fostering a collaborative and mission-focused work environment.
• Support COOP and disaster recovery planning by ensuring continuity of IT operations during emergencies

Basic Qualifications Required Education, Certifications, Skills, and Experience

When You Join FedTec, You Are Joining a Family! We take pride in our work and the true and transparent relationships we build with our employees and partners. Just as you would do for your own family, we prioritize your safety, health, and happiness. That is why we've created the FedTec Total Well-Being program, offering benefits like :

At FedTec we embrace the power of diversity, fostering a culture where varied thoughts, ideas, and perspectives empower our employees and partners to thrive. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran and we maintain a drug-free workplace to ensure a safe and healthy environment for all.

Visit fedtec.com to learn more about who we are and where you can make an impact!

Commitment to Non-Discrimination

As an Equal Opportunity Employer, we consider all qualified applicants without regard to disability, protected veteran status, or any other status protected by law. We are committed to a fair and inclusive workplace where advancement is based on merit, skills, and contributions.

If you feel that your qualifications, talents, and values align with our culture, we welcome you to apply by submitting your resume today!

No Agencies Please