Emergency Communications Assistant Administrator
Exempt; full-time; 40 hours per week; varied days and weeks; full benefits; subject to specialty reassignment.
This professional and supervisory position within the Department of Emergency Communications (DEC) assists the Administrator assigned to a particular section of the Department with the overall management of day-to-day operations of that section. This position will report to an Administrator assigned to one of the Department sections consisting of operations, training, technology, or quality assurance. Supervision is given to Emergency Communications Specialists and Managers. Direct supervision is received from the Administrator, with oversight provided by Assistant Director or Director of Emergency Communications.
Frederick County Government values the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members. If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to Frederick County Government today.
Total compensation package : Frederick County offers an extensive compensation package to reflect how highly we value our employees. The following is what you can expect in your first year as a full-time benefited Frederick County Government employee.
- 11 days of vacation leave with increase after 2 years of employment
- 15 days of sick leave with unlimited annual carryover
- 11 paid holidays, plus 2 additional floating holidays
- Day 1 coverage of comprehensive medical insurance plan options to include generous County Health Savings Account (HSA) contribution (if enrolled in the high-deductible plan). This is part of a full range of benefits including dental, vision, and flexible spending
- Employee health center with no or low-cost primary and urgent care
- 100% County paid 2x annual salary group term life insurance and accidental death & dismemberment (AD&D) benefit
- County and employee funded defined benefit pension plan
- Work / life balance programs include : employee assistance program and employee wellness program
- Generous tuition reimbursement program
- Other employee-paid benefits such as deferred compensation plan, legal resources, supplemental life insurance, critical illness, accident, and hospital indemnity insurance, lifetime benefit with long-term care plan
For more information, visit the Frederick County Government benefits page.
Essential duties and job responsibilities :
Monitor and evaluate day-to-day operations; provide recommendations to Administration for improvements in departmental workflow, policies, and procedures; assist in the communication and maintenance of policies, procedures, and information for the 911 Center internally and to local agenciesPlan, coordinate, and execute functions of the Emergency Communications CenterCoordinate support operations to agency partners i.e. Board of Education, Red Cross, Parks and Recreation, Fleet Services, Maintenance, Highway Operations, Municipalities etc.Oversee the scheduling, preparation, and coordination of shifts to ensure adequate coverageReview previously approved payroll activities or timesheets with administrationCollect and relay statistical information as required; prepare departmental reportsCoordinate and conduct random and special case reviews to measure protocol compliance; complete protocol case review and provide feedback to AdministrationAssist with collecting records pertaining to Freedom of Information Act requests and Department complianceReview cases and records within the Quality Assurance Program for compliance to established standards; assist with development of quality assurance bulletins and reportDevelop and update protocols and trainings; consult with Administrators on suggested updatesIdentify trends in performance, alert management to the need for remedial training or operational changesServe on the Dispatch Review CommitteeWork with the technology group on data collection, entry and management within CAD, VESTA, and other associated emergency communications center systemsCoordinate with Administrators and assist in the development of and administration of intra-departmental training programs; provide required instructionAssist with continuing education and re-certification by creating, tracking and entry, utilizing Virtual Academy and the IAED siteRepresent the Department as necessary at public hearings and meetings with various internal and external groups, councils, municipalities, associations, and boardsParticipate in the recruitment and selection processes for new Emergency Communications Specialists, coordinate and development new recruit academy materialsPerforms emergency dispatch duties, as neededDrive County vehicle to offsite meetings and trainingsPlan and schedule trainings and special events, as neededPerform other departmental related duties as assignedQualifications and requirements :
Associate's degreeMinimum 7 years of progressively responsible ECC work experience performing 911 call taking and dispatching in police, fire and emergency medical dispatchMinimum 4 years of Emergency Communications Center supervisory work experiencePossession of valid International Academy of Emergency Dispatch (IAED) Emergency Medical, Fire, and Police Dispatch certifications or comparable Emergency Call Taking certifications for Medical, Fire and Police Dispatch - applicants with comparable certifications will be required to obtain IAED EMD, EFD & EPD certifications within 180 days of employmentPossession of valid CN2 NCIC access level certification, or are required to obtain certification within 180 days of employmentPossession of valid Maryland Institute of Emergency Medical Systems Services (MIEMSS) certification in Emergency Medical Dispatch (EMD), or are required to obtain this certification within 180 days of employmentPossession of valid certification as a Communications Training Officer (CTO)Possession of valid IAED certification in EMD-Q, EFD-Q and EPD-Q or comparable quality assurance call reviewing certification for Police, Medical and Fire events. Applicants with comparable certifications will be required to obtain IAED EMD, EFD & EPD certifications within 180 days of employmentPossession of a valid automobile operator's licenseKnowledge / skills / abilities :
Ability to maintain County authorized driver privilegesConsiderable knowledge of local, state and national laws and standards as they apply to the field of Emergency Communications and 911 Emergency Communications CentersExtensive knowledge of emergency communications center operation and general industry standards related to working operational policies, procedures, and protocolsExtensive knowledge of Fire-Rescue, Medical, Police and other partnering agency disciplinesConsiderable knowledge of current aspects of computer hardware and software as they apply to emergency communicationsWorking knowledge of Frederick County geography and surrounding areasWorking knowledge of communications equipment including 800 MHZ "trunked" radio systems and digital communicationsStrong and effective spoken and written (English) communication skills, including the ability to speak clearly and distinctly, and to accurately summarize and describe information with correct, precise terminologyAbility to perform all duties associated with the Emergency Communications Managers positionAbility to perform quickly and effectively in emergency situationsAbility to effectively supervise and direct the work of othersAbility to develop and maintain effective working relationships with co-workers, managers, general public and a diverse group of user agenciesPreference may be given for :
Additional education in any field of studyPhysical requirements / working conditions :
While working in this position, the employee is required to constantly sit and perform repetitive motionsWhile working in this position, the employee is required to constantly work indoors and occasionally work in a noisy environmentAdditional information / examination process :
Required certifications must be maintained throughout employmentAbility to work all shifts as assigned, including weekdays, weekends, nights and holidaysThis position is subject to random drug testingThe probationary period for this position is 12 months (internal employees will undergo a 3-month probationary period)Current FCG employees who will meet or exceed the experience requirements by the close of the application period, will be considered for evaluation and testing.Examination process (may include) :
1) An evaluation of training and experience 2) A written examination 3) Skills testing