COMMUNITY MANAGER

Rapport Job Opportunity

Salary : $28 / Hr-$30 / Hr

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You'll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job : it's a meaningful career.

Job Summary

Community Manager is responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executives, and staff members at all times. The individual in this role will be responsible for delivering the highest standards in service and consistently maintaining customer satisfaction, ensuring the space is optimized and running smoothly.

Responsibilities :

Provide high-level internal and external customer support with a warm welcome and seamless Collaborate with on-site team lead and associates to design and coordinate catering services, meeting setups, and special requests for meetings and events.Work closely with building management and hard services team to schedule preventative maintenance and general office repairs. The role will require to enter work orders and follow up with the facilities team. Culinary, menu planning and food service knowledge is an added valueSpeak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest.Ensure the cleanliness of all office space to include open work areas, conference rooms, lobby, and kitchen. Set up catering and breaking down a catering event. Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications.Maintain a strong awareness of business activity and communicate all updates with your team members.Communicate and interact effectively with all other departments.May serve as point of contact for external vendors / service providers.Catering set-up knowledge & ServSafe Certified preferred.Proactive, timely and clear communication to team and leadership, especially alerting team of changes and needs to support successful front desk and floor services functions.Effectively solve space or amenities related issues to ensure an elevated agency experience. Work with EMS or any other Space Management Tool.Observe floor operations, user behaviors and suggest strategic changes to continue enhancing the experience on the floor.

Key Competencies :

A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the role.The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.Excellent listening and oral communication skills.Basic computer skills and knowledge of office technology / equipment.Punctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details.Discreet, ethical, and committed to maintaining a high degree of confidentiality.A consistently professional approach, with a mindset to take ownership and responsibility within and outside one's job domain.Two to three years' experience in a client service / reception position within a hospitality or corporate environment.

Associates in Rapport are offered many fantastic benefits including medical, dental, vision, life insurance / AD, disability insurance, retirement plan, paid time off, holiday time off (varies by site / state), associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts (FSAs), paid parental leave, and personal leave.