Sr Service Manager
XylemHouston, TX, US1 day ago
Job type
- Full-time
Job descriptionLead and manage teams of engineering technicians. Assign tasks, set goals / KPIs, and monitor performance. Provide coaching, mentoring, and training to support professional growth. Conduct performance evaluations and address disciplinary matters. Foster a positive, collaborative, and high-performing work environment. Collaborate with engineers to plan, schedule, and execute projects. Manage project budgets, resources, and timelines. Track progress, resolve challenges, and ensure deadlines are met. Provide updates and reports to stakeholders and upper management. Develop and implement quality control procedures. Conduct inspections and audits to ensure compliance with standards. Address quality issues through corrective actions. Maintain records and documentation of quality processes. Oversee inventory of equipment, tools, and supplies. Coordinate repairs, maintenance, and calibration of equipment. Ensure equipment functionality and recommend new purchases when needed. Enforce adherence to all safety regulations and company protocols. Conduct safety training and audits. Identify and mitigate safety hazards. Maintain documentation for compliance requirements. Coordinate with engineers, departments, and stakeholders to align efforts. Facilitate problem-solving and technical troubleshooting. Maintain open, transparent communication with team members. Provide regular status updates to leadership. Strategic Decision-Making : Assess complex situations, consider long-term implications, and align actions with company goals. Effective Communication : Articulate vision, expectations, and feedback clearly while actively listening and encouraging input. Fostering Growth : Mentor and invest in team development, promoting continuous learning and career advancement. A bachelor's degree in Business Administration, Supply Chain Management, or a related field with at least 2 years experience or equivalent work experience that provides exposure to fundamental theories, principles, and concepts. Strong analytical skills and proficiency in data analysis tools (e.g., Excel, SQL). In-depth understanding of inventory management principles and practices. Experience with inventory management software and systems. Ability to develop and implement inventory optimization strategies. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Ability to work independently and as part of a team.
Sr. Service Manager – Gulf–Heartland Territory
- Leads the charge in technician operations, driving project success, resource optimization, and team safety. This high-impact role blends strategic leadership, hands-on project management, and technical command to deliver top-tier performance across the region.
Key Responsibilities
Supervision & Team Management – ~3 direct reports, ~30 org size, ~$30M P&L
Project Management
Quality Control
Equipment & Inventory Management
Safety & Compliance
Communication & Collaboration
High-Impact Behaviors
Qualifications :
Xylem does not provide visa sponsorship for this position
The estimated salary range for this position is $100,00.00 - 150,000.00 plus bonus. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement
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Sr Manager • Houston, TX, US
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