IT Helpdesk Service Technician

Service Desk Support Tech

The Service Desk Support Tech is a member of the Internal Systems IT Support Team responsible for providing in-person and remote IT support to ARx staff and team members in our Orlando offices. Additional responsibility to serve as an escalation path for other support team members. Support includes a wide range of disciplines including but not limited to telephony, conference room technology, iOS support, Windows PC support, and application support. Position will also have the opportunity to assist with new technology evaluations that support the User Experience.

Responsibilities include :

• Provide TIER 1 & TIER 2 quality support on workstations and laptops, and troubleshooting.
• PC Imaging, inventory, and lifecycle support for equipment
• Serves as an escalation path for local IT Support Technicians
• Installation and troubleshooting of printers and other peripherals as required.
• Provide instruction to our user community on computer use and productivity applications.
• Proposes and implements system enhancements that will improve reliability and PC performance
• Other electronic devices as required.
• Audio / visual systems, such as projectors and teleconferencing equipment