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Front Desk Agent -$250 Sign-On Bonus!
Front Desk Agent -$250 Sign-On Bonus!Homewood Suites & Hampton Irvine • Lake Forest, CA, US
Front Desk Agent -$250 Sign-On Bonus!

Front Desk Agent -$250 Sign-On Bonus!

Homewood Suites & Hampton Irvine • Lake Forest, CA, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Front Desk Agent – $250 Sign-On Bonus!

Join the Hilton family and be the first to welcome our guests with exceptional service and a smile.

We are looking for a Front Desk Agent to be the welcoming face of our hotel, providing exceptional service that embodies Hilton’s commitment to hospitality and excellence. As the first point of contact, you’ll play a key role in ensuring each guest’s stay is seamless, comfortable, and memorable.

New Team Members Receive a $250 Sign-On Bonus!

Key Responsibilities :

  • Greet and assist guests with check-ins and check-outs, ensuring a smooth and efficient process that meets Hilton standards.
  • Manage reservations using the property management system (PMS); assist with inquiries, modifications, and cancellations.
  • Provide prompt and professional responses to guest questions, concerns, and requests, ensuring a positive and welcoming experience.
  • Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs and support daily hotel operations.
  • Accurately handle guest payments, including room charges and incidentals. Securely process all forms of payment.
  • Promote and enroll guests in the Hilton Honors loyalty program, clearly communicating its benefits.
  • Comply with hotel safety, security, and emergency procedures, along with local, state, and federal regulations.
  • Assist with guest services, including luggage handling, transportation, and general concierge duties.
  • Safely operate the airport shuttle, ensuring timely pickups and drop-offs in accordance with the schedule or guest needs.

Qualifications :

  • Previous customer service experience is required; experience in front desk or hospitality is strongly preferred.
  • Excellent communication and interpersonal skills, with the ability to multitask in a dynamic environment.
  • Familiarity with hotel PMS systems, especially OnQ and PEP by Hilton, is a plus.
  • Strong attention to detail and a passion for guest service.
  • Valid driver’s license with a clean driving record (minimum 5 years).
  • Availability to work flexible shifts including mornings, evenings, weekends, and holidays.
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    Front Desk Agent • Lake Forest, CA, US