Senior ServiceNow Enterprise Tools Support Specialist #6170

Overview

GovCIO is seeking a skilled and motivated Senior ServiceNow and Enterprise Tools Support Specialist to support our USSS Network Operations and Security Center (NOSC) proposal. This role supports mission-critical systems that enhance national security and operational efficiency. The ideal candidate will have extensive experience in managing ServiceNow and enterprise IT tools, offering Tier II / III support, system integration, workflow automation, and service optimization. This position will be in Washington, DC and will be a hybrid remote position.

Responsibilities

• Provide daily operational support and troubleshooting for ServiceNow and other enterprise-level IT tools (e.g., SolarWinds, Splunk, SCCM, AppDynamics).
• Serve as a subject matter expert (SME) for the ServiceNow platform, including ITSM, ITOM, CMDB, Discovery, and custom app modules.
• Configure and maintain ServiceNow workflows, business rules, UI policies, client scripts, and integrations with third-party tools.
• Collaborate with internal teams and stakeholders to gather requirements and translate them into technical solutions.
• Develop and implement automation and monitoring solutions to improve system reliability and performance.
• Conduct performance tuning, testing, and updates to maintain the security and efficiency of tools.
• Maintain compliance with federal cybersecurity standards, including FISMA, NIST, and DHS directives.
• Document technical solutions, system configurations, and standard operating procedures (SOPs).

Qualifications

Bachelor's with 8+ years (or commensurate experience)

Required Skills and Experience

Clearance Required : US citizenship is required to acquire a Top Secret Clearance.

Preferred Skills and Experience