Implementation Lead
Join our dynamic team as an Implementation Lead and become the strategic bridge between cutting-edge technology solutions and client success. You'll lead high-impact implementations for enterprise clients, coordinating project teams of approximately 10 professionals through complex system transitions while ensuring exceptional delivery quality. This role offers the unique opportunity to shape client relationships, drive methodology excellence, and directly influence the success of transformational projects in the defined benefits administration industry. This is a remote position with the option for in-person attendance in a TELUS Health office, if available in your area. The ability to travel is required.
What You'll Do
- Lead end-to-end delivery of high-quality implementations and ongoing production support for enterprise client projects
- Partner with clients to validate project scope, timelines, and delivery methodology, ensuring smooth transitions to new solutions
- Establish and maintain client-specific success criteria for long-term relationship excellence
- Identify and mitigate risks to client satisfaction while developing proactive resolution strategies
Methodology Excellence & Team Coordination
Own and champion our implementation methodology, presenting it confidently to clients and establishing robust project governanceProvide strategic guidance and coordination to implementation teams of approximately 10 professionals, including Functional Leads and Business AnalystsDrive continuous improvement by identifying methodology enhancements and sharing insights with leadershipStakeholder Management & Solution Optimization
Collaborate seamlessly with Project Managers, Functional Leads, and product development teams to deliver optimal solutionsNavigate complex stakeholder relationships, serving as the key spokesperson for internal methodology and project decisionsControl project scope based on contractual agreements while maintaining positive client relationshipsProactively identify opportunities for product enhancements that drive meaningful business improvements for clientsKey Qualities We're Looking For
Decisive under pressure - Make confident decisions even with uncertainties and identified risk levelsInfluential communicator - Effectively influence both internal teams and client stakeholdersAdaptive presenter - Understand your audience and tailor communication style accordinglyTechnical translator - Express complex technical concepts in clear, accessible termsPositive team catalyst - Maintain optimism and keep teams engaged through challenging implementationsProcess innovator - Proactively propose improvements to current processes and methodologiesKnowledge multiplier - Effectively transfer expertise and guide team membersExceptional communicator - Demonstrate excellent written and verbal communication skills with experience presenting to senior managementTechnology-savvy - Show demonstrated aptitude for technology and system development lifecycle understandingReliable performer - Consistently deliver results while remaining flexible and adaptable in fast-paced environmentsMulti-tasking expert - Successfully manage multiple priorities in challenging, dynamic environmentsRequirements
Strong project leadership abilitiesAbility to provide day-to-day guidance to implementation teamsTeam engagement and coordinationOrganizational effectivenessExcellent written and verbal communication skillsAbility to express technical concepts clearlyAbility to influence people (internally and with clients)Strong problem-solving skillsRisk identification and mitigation strategy developmentCollaborative working style with Project Managers and product development teamsBachelor's degree in administration, computer science, actuarial mathematics, business analysis, or related field10+ years of experience in pension plan management, workflow management system implementation, or administrative process automationDemonstrated aptitude for technology and system development lifecycleImplementation methodology ownership and presentation experienceScope control based on contractsProficiency in current computer technologiesWhat's In It For You
Lead large-scale transformational projects that directly impact enterprise clientsDevelop expertise in cutting-edge implementation methodologies and client relationship managementWork with talented project teams of approximately 10 professionalsGuide and support implementation professionals through complex projectsDrive methodology improvements and contribute to organizational excellenceBuild meaningful relationships with enterprise clients during critical system transitionsA bit about us
We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and / or any leader(s) who will be part of the selection process.
