Description
When needed, forecast daily work and direct the daily tasks of the repair team
Regularly assist Team Lead with leadership responsibilities
Serve as an internal resource to other departments in planning and managing repair work
Act as a resource to other technicians to provide training and solve problems in areas of expertise
Handle escalated issues within assigned product set
Communicate with both internal and external customers, and vendors, to plan work and resolve issues
Perform repairs on various types of equipment including computers, printers, POS (Point of Sale) equipment, and hand-held mobile scanners
Follow all safety procedures while meeting established quality and efficiency standards
Ability to read and comprehend technical documentation (Standard Operating Procedures, Technical Drawings, and Schematics)
Evaluate and monitor repair processes and techniques and make recommendations for process and equipment changes that lead to gains in productivity and the quality of repairs
Responsible for basic soldering
Independently diagnose, define problems, collect data, establish facts, draw valid conclusions, facilitate solutions and resolve complicated repairs
Communicate technical information to technical and non-technical customers
Perform test programs and run benchmarks for battery and power measurements
Communicate and follow-through with internal customers to resolve any issues
Requirements
3+ years related experience as a bench or field repair technician
Associates Degree in Electronics; Computer Science; Information Technology or equivalent computer repair experience required.
Strong communication skills, both verbal and written
Ability to troubleshoot and solve problems
Demonstrated success working with minimal supervision; self-directed
Ability to lead and mentor others
Experience with computer software, printers, and / or scanners installation and configuration
Ability to repair laser barcode equipment such as Symbol, Intermec, and Honeywell
Component level soldering skills
Strong attention to detail and ability to thrive in a fast paced environment
Ability to quickly learn new skills and translate knowledge to practical application
Mechanically inclined, solid understanding of how various technologies work
Fundamental understanding of PC architecture and components, i.e., CPU and memory
A+ Certification preferred
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Level 3 Point Of Sale Support • Hoffman Estates, IL, US
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