Manager, Field Solutions Engineering

Overview

Box (NYSE : BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. Box helps companies thrive in the AI-first era of business. Founded in 2005, Box serves global organizations and is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work—the billions of files and information flowing across teams, departments, and key business processes every day : contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower customers to transform workflows across their organizations. With AI and enterprise content, Box offers a massive opportunity to transform how the world works, and you will be on the front lines of this shift.

WHY BOX NEEDS YOU

The Solutions Engineering Team at Box includes solutions engineers, value engineering, platform solution engineering, enterprise architects, and demo engineering. As Solutions Engineering Manager, you will mentor, lead, and strengthen a team of sales engineers in your region. You will partner with area Sales Directors to strategize on accounts, brainstorm solutions, and help architect a long-term vision for customers. You will be a critical liaison between customers, partners, and our Product and Engineering teams—providing feedback and working on internal projects to deepen Box’s competitive advantage. You should be a high-performing leader with a track record of mentoring and growing talent in solutions engineering.

This role will lead a team in the West region and work with Mid-Market and Enterprise accounts to retain and expand Box footprints.

WHAT YOU’LL DO

• Recruit, mentor, and develop the enterprise solutions engineering team
• Refine and scale core solutions engineering processes such as discovery, ideation, technical qualification, and proof-of-concept
• Work with solution engineers to design, create, and present business solutions to prospective clients
• Manage and drive the technical win to reach the team target
• Participate in the execution of team and cross-functional initiatives set by senior leadership
• Influence strategic account plans for larger clients
• Provide advice and response strategy for RFPs; present recommendations and associated benefits
• Promote products and Box solutions at regional conferences, forums, and seminars
• Participate in regional industry events / organizations to share your point of view
• Collaborate with internal cross-functional teams to ensure customer satisfaction and long-term success
• Provide critical feedback to product and engineering teams
• Travel up to 40% to engage with customers and work with team members

WHO YOU ARE

We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week, with a focus on Tuesdays, Wednesdays, and Thursdays. Your Recruiter will share more about how we work and company culture during the hiring process.

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected status. Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees. We may provide reasonable accommodations for applicants with disabilities during the application process. For details, see our Personnel Privacy Notice.

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