Asst Dir. Customer Service, Finance

Assistant Director, Customer Service

Position Type Full-Time / Regular The Assistant Director, Customer Service is a key member of the Student Financials team and works closely with students from Boston University, as well as with staff from Enrollment Services, Undergraduate and Graduate Financial Aid Offices, and other areas. Major duties of this position include :

• Oversees the efficient daily operation of the Student Accounting Services Department. Supervises a professional staff of up to three and up to five student staff employees.
• Educates customers (students, parents, other student services staff, the University community, agencies, corporations, and government representatives) regarding student financial records, University payment policies, and payment options.
• Maintains all aspects of student receivable accounts. Assist, analyze, and implement appropriate solutions for students, parents, and other University offices with questions and problems regarding student accounts.
• Provides customer assistance in person, on the telephone, and through e-mail to students, parents, other University offices, and outside agencies in response to billing and payment questions.

Salary : Minimum $53,200, Midpoint $71,900, Maximum $90,500 Note : Salary is based on related experience, expertise, available budget, and internal equity; new hires can expect an initial annual salary which is between the minimum and midpoint of the range above.

Boston University supports a flexible work environment for authorized staff members. This position is eligible for a hybrid work arrangement (i.e. remote work up to three (3) days per week), after completion of a successful observa