Join to apply for the Field Service Technician / Mechanic role at Carolina Handling
Carolina Handling, a Raymond Dealer, is one of the largest automation systems integrators in the world. We specialize in providing turnkey solutions for warehouses, distribution centers, and manufacturers. Our product and solutions offerings allow our customers to move material faster and more efficient by implementing automation equipment and technologies including :
- Consulting
- Material Handling Equipment, Parts, and Service
- Automated Mobile Robots
- Vision guided vehicles and automated guided vehicles
- High Density Storage Solutions including ASRS, Robotic Goods to Person and Shuttle Systems
- WMS / WES / WCS solutions and Software
- Intralogistics Solutions and Automation including Conveyor and High-Speed Sortation
- Telematics
Job Summary
If you're ready to make a difference in a company that relies on and appreciates your unique talents, you're in the right place. Our Field Technicians are a big reason why we have such an outstanding reputation in the material handling industry. Along with expertly servicing lift trucks and vehicles, Carolina Handling Technicians are often the main point of contact for our customers.
Responsibilities
Troubleshooting : You'll be responsible for identifying and diagnosing electro-mechanical problems with equipment, as well as performing installations and repairs as needed.Customer Interaction : You'll interact directly with customers to understand their concerns, recommend appropriate actions to resolve issues, and ensure complete satisfaction with the service provided.Professionalism : Maintaining a professional demeanor is essential. You'll represent the company positively, fostering goodwill with customers through superior customer service.Repair Work : You'll execute repairs efficiently and effectively, ensuring that analyzed situations are addressed promptly and professionally.Scheduled Maintenance : Performing scheduled maintenance tasks on equipment for contracted customers according to company policies and procedures, and proactively addressing any necessary repairs identified during maintenance checks.Inventory Management : Keeping track of parts and supplies inventory in your service van, ensuring that you have the necessary resources to complete repair and maintenance tasks.Van Maintenance : Ensuring the service van is properly maintained and stocked with necessary equipment and supplies.Safety Compliance : Adhering to customer safety and housekeeping guidelines when performing repairs at customer sites, prioritizing safety for both you and the customer.Perform any other duties as assigned or required to support the company's overall operations and objectives.Requirements
Must have and maintain a valid driver's license with a clean driving record.High school diploma or equivalent is required.1-3 years of equivalent combination of education, training, and experience in a related field such as maintenance, repair, or installation is preferred.You should possess a solid understanding of mechanical, electrical, hydraulics, and electronic systems.What You'll Need For Success
Interpersonal Skills : Communicate effectively and courteously with customers, ensuring their needs are understood.Problem-Solving : Analyze issues promptly, identifying root causes and implementing solutions to minimize downtime.Attention to Detail : Ensure accuracy in work completion to maintain equipment safety and efficiency.Time Management : Prioritize tasks efficiently to meet deadlines and promptly respond to customer requests.Industry Awareness : Stay updated on industry advancements and product availability to make informed recommendations.Equipment Operation : Safely operate various tools and equipment used in maintenance and repair work, ensuring efficiency and safety.Physical Stamina : Perform manual labor, lift heavy equipment, and work in diverse environments effectively.Benefits Of Joining The Team
Benefits Built For YOU ! At Carolina Handling, taking care of Associates is our utmost priority. We are pleased to offer a comprehensive benefit program to protect your health, your family, and your way of life.
Health Benefits
Medical, Dental and Vision Insurance, Prescription Drug Plan.
Financial And Tax-Saving Benefits
Company-paid Disability, Life and AD&D Insurance; 401(k) plan with company match and profit sharing; Flexible Spending Accounts, Health Savings Account, and Dependent Care Account.
Additional Benefits
Critical Illness, Legal Services, Identity Theft Protection, and Pet Insurance.
Company Benefits
Paid Time Off, Employee Assistance Program, Tuition Reimbursement, Milestone & Anniversary Gifts, Philanthropy / Corporate Contributions, Associate Giving Fund, and Discount Programs.
Comprehensive Perks Package Including
Company-Provided Vehicle : Field technicians will receive a take-home Service Van, including fuel card and maintenance coverage, equipped with a wide range of tools, equipment, parts, and supplies.Comprehensive Tool Kit : Each technician is equipped with a comprehensive tool kit containing all the essential tools, equipment and safety gear required for their specific role.Annual Uniform & Boot AllowanceGrowth and Development : Our comprehensive training programs, both in the classroom and in the shop, are designed to equip technicians with the skills and knowledge they need to excel in their roles and stay ahead in the ever-evolving industry.Paid On the Job TrainingOpportunity for Increased Income : With uncapped overtime hours, there's no limit to how much you can earn.Career Growth and Advancement : With opportunities for internal mobility, mentorship programs, and leadership development initiatives, you can take your career to the next level with us.Company-sponsored social events and team-building activities.Employee recognition programPhysical Requirements & Working Conditions
This position is classified as heavy work, involving the operation of machinery, power tools, motor vehicles, and heavy equipment. Job tasks may require various physical activities such as walking, sitting, climbing, balancing, stooping, kneeling, crouching, and / or crawling, along with transitioning between work sites.
Travel and Schedule Requirements
This position requires daily travel to customer sites in order to fulfill job responsibilities. Occasionally, overnight travel may be required to accommodate project needs or attend training classes.
Equal Opportunity Employer Minorities / Women / Protected Veterans / Disabled
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