Bank Senior Analyst

Global Channel ManagementRaleigh, NC, United States

4 days ago

Job type

Full-time

Job description

About the job Bank Senior Analyst

Bank Senior Analyst needs 5+ years experience

Bank Senior Analyst requires :

Experience at a financial institution
Experience with payments
Experience with problem solving and incident management
Experience leading & coordinating troubleshooting meeting with multiple partners Highly desired
Experience with verbal and written communications with cross functional leaders including executives and c-suite
Experience with reporting and analytics
Experience with defining and writing user requirements / business requirements
Experience identifying and managing risk and escalations
Experience with training others on new processes
Experience writing procedures

Bank Senior Analyst duties :

Assist in Resolution and Recovery Planning

Assist in additional ecosystem mapping including providing requirements for technology efficiencies

Responsible for incident daily monitoring and beginning the triage efforts when a threshold is surpassed

Compile daily, weekly and monthly metrics to demonstrate health of payments ecosystem for different forums

Performs audits against ServiceNow incidents and Payments Command Center incidents including providing enhancements for automation

Identify new opportunities for proactive monitoring and gaps within current process and procedures

Support the creation of the centralized performance standards

Support the creation of Incident Summary Log that includes all Incidents that impact payments and include support

Update the Standard Operating Procedures as necessary and perform a monthly review for accuracy

Daily and / or weekly working sessions with Technology, Operations, and other Payment teams to review current process and procedures and identify efficiencies

Investigate Customer Complaints and recommend enhancements

Partnership with Technology, Operations and other Payment front line teams for production testing

Training responsibilities :

Create and update training materials for associates

Provide training

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Senior Analyst • Raleigh, NC, United States

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