Massachusetts Licensed Overdose Helpline Operator

A company is looking for an Overdose Helpline Operator, General Internal Medicine (per diem).

Key Responsibilities :

Manage incoming calls from individuals seeking assistance and provide guidance on overdose recognition and response

Connect callers with local resources, including treatment centers and support groups, while documenting interactions in the database

Collaborate with emergency responders and healthcare professionals to ensure appropriate intervention for overdose cases

Required Qualifications :

Relevant lived experience with overdose, harm reduction, or substance use preferred

Demonstrated ability to handle crisis situations with empathy and professionalism

Strong commitment to treating all callers with respect and without judgment

Comfortable using helpline software and digital communication platforms

Strict adherence to confidentiality policies regarding caller information