Vice President of Customer Success

Vice President Of Customer Success

The Vice President (VP) of Customer Success will lead Wander's Customer Success business unit. This role is responsible for driving long-term satisfaction and success for both property managers and Wander-operated property owners by leading two core teams :

Customer Success Property Managers : focused on supporting SaaS B2B clients using Wander Sites, our property management system and booking engine.

Customer Success Operated : focused on supporting operated property owners with communications, transparency, and performance insights.

The VP will set the strategic vision for Customer Success, establish scalable processes, and lead a growing team of managers and representatives. This leader will be accountable for client satisfaction, operational excellence, and cross-department collaboration to ensure Wander delivers a world-class experience to property managers and owners alike.

Responsibilities include :

• Leadership & Strategy
• Customer Success Property Managers (Wander Sites)
• Customer Success Operated
• Operational Excellence
• Cross-Functional Collaboration

Qualifications include :

Skills include :

Benefits include :