Client Support Technician

Posting Details

Position Information

Posting Number

S0669

Classification Title

Technology Support Technician

Overall Position Competency

Contributing

Working Title

Client Support Technician

Position Number

001082

FLSA

Non-Exempt

NC Salary Grade Equivalency

IT01 (For employment / re-employment priority purposes only)

Recruitment Range

$39,200$41,200

Position Summary

This position provides technical support, consultation, and training to the UNC Asheville campus community across a variety of technologies. Typical areas of support include client hardware, operating systems, applications, printers, and networking.

Examples of technologies supported on the UNC Asheville campus include Windows PCs, Macs, Android and iOS tablets and mobile devices, and Google Apps. The person in this position will serve on various project teams and make recommendations for improving the university's IT infrastructure.

Support is provided via the ITS Help Desk, phone, email, chat, both remotely and on-site. This position also plays a significant role in the annual Client Technology Refresh Program which annually replaces ~25% of the computers on campus.

Division

Academic Affairs

Department

Information Technology Services

Full-Time / Part- Time

Full-Time

Months per Year

12 Months

Time Limited Position

No

If time-limited, length of assignment

Not Applicable

Minimum Education / Experience / Skills

• Graduation from high school and one year in the field of technology related to the position's role.
• Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience.
• Journey level requires an additional six months experience
• Advanced level requires an additional one year of experience.

Preferred Education / Experience / Skills

Graduation from a two-year technical college with a major in computer science or information technology and three years of progressive experience in the information technology field of work related to position's role; or graduation from a four-year college or university and three years of experience in the information technology field of work related to the position's role; or graduation from a four-year college or university with a major in computer science or information technology or related degree and two years of progressive experience in the information technology field of work related to the position's role; or an equivalent combination of training and experience is preferred.

Work Schedule and Hours

Typical hours are Monday-Friday from 8 : 00 a.m. to 5 : 00 p.m., occasional overtime as needed to meet the needs of the department.

Competency Profile

Posting Detail Information

Special Instructions Summary

Applications must be submitted online no later than 11 : 59 p.m. (EST) on the closing date for each specific position. Please note that any documents submitted to Human Resources or the hiring departments become property of UNC Asheville and will not be returned.

Official verification from each college / university you have attended are required upon employment, and will be requested directly from the college / university by Human Resources or from the National Student Clearinghouse. Any expense will be the responsibility of the employee. Educational degrees must be from an appropriately accredited institution.

If no applicants apply who meet the required competency and training and experience requirements, management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

It is the policy of UNC Asheville to conduct pre-employment background investigations on all candidates selected for employment. If hired, the candidate will be required to submit proof of eligibility to work in the United States. New employees are paid only by direct deposit to the financial institution of their choice.

Posting Date

11 / 20 / 2025

Closing Date

12 / 11 / 2025

Open Until Filled

No