Vendor Management Coordinator - Quality Services (Remote)

Who We Are

Join a team that puts its People First! First American's National Production Services division provides global title and escrow production support across all channels within First American Title including the Mortgage Services, Commercial, Direct, and Agency divisions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Responsible for the oversight of service delivery and compliance from a variety of vendors. Manage contract life cycle, create profiles, gather documentation, update vendor license information and communicate with vendor as necessary. Assess vendor performance according to Company’s quality standards and policies, industry compliance, regulatory requirements, and adherence to applicable state and federal law requirements. Conducts audits to measure user satisfaction, vendor delivery, and compliance. Provide feedback/reporting to management. May include generating leads and recruiting new vendors.

What You'll Do

• Act as a contact and resource for vendors, business channels, and internal stakeholders as assigned
• Manage the compliance process and requirements documentation for all vendors
• Monitor and ensure compliance and adherence to Company policies and procedures. Assess vendor performance to ensure industry compliance, regulatory requirements and applicable state and federal law requirements are maintained. Confirm vendor compliance with all state regulations
• Provide feedback/reporting of vendor findings to management.
• Oversee standard vendor onboarding process. Process vendor applications and contracts. Create and maintain vendor profiles in the Vendor Panel.
• Manage contract life cycle of multiple vendor types
• Analyze weekly reporting tools to identify trends and coaching opportunities. Counsel vendors who are not performing to Company standards.
• Maintain enterprise vendor inventory
• Maintain document repository
• Maintain vendor management program policies and procedures

What You'll Bring

• 2-5 years related title experience
• High School Diploma or equivalent
• Customer service skills as demonstrated by the ability to effectively partner with vendors and customers.
• Residential and commercial title experience; including title examination
• Negotiation skills; Able to manage a cutomer’s needs when negotiating with vendors.
• Knowledge of products, state regulations and guidelines
• Ability to analyze data and make decisions within defined procedures
• Must be able to prioritize workload and handle multiple tasks
• PC skills including Microsoft Word and Excel, Outlook, Sharepoint, Powerpoint, and Visio

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Pay Range: $23.37 - $31.15 Hourly, RemoteThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.