Director, Testing Center

Description of Primary Duties

The Director, Testing Center is responsible for the daily operation, strategic leadership, and overall management of Missouri State Universitys Testing Center. This position oversees a broader organizational unit that includes the Testing Center team (three full-time staff and up to twenty student employees), delivering efficient, compliant, and high-quality testing services. The Director ensures effective and efficient operations across staffing, scheduling, systems maintenance, facilities, and test security, while also leading strategic planning, campus policy development, and institutional-level decision-making in partnership with the Disability Resource Center (DRC), the Provost, General Counsel, academic Deans, and the Faculty Center for Teaching and Learning (FCTL). This position serves as the primary liaison and negotiator with external testing organizations and vendors Educational Testing Service, College Board, and other providers of high-stakes examinations), ensuring strict compliance with their policies, procedures, and contractual obligations and securing a balanced portfolio of academically aligned and revenue-generating tests. Minimum Acceptable Qualifications Education : Bachelors degree required, Masters degree preferred higher education administration, public administration, business administration, or related field). An equivalent combination of years of experience and education may be considered for substitution of educational requirements.

Experience : Five or more years of progressively responsible leadership experience in a higher education or testing services environment, including staff supervision, operations management, and policy implementation. Demonstrated experience with ADA-accommodated testing and collaboration with disability services offices preferred. Experience developing and managing budgets, setting strategic goals, and leading organizational changes to improve service and financial sustainability preferred along with administrative and / or teaching experience and NCTA standards familiarity.

Skills : Strong interpersonal, customer service, and organizational abilities. Effective written and verbal communication, with the ability to influence and enforce deadlines and policies across academic units. Strong problem-solving skills, adaptability in a fast-paced environment, and ability to work effectively with constituencies possessing a wide range of technical knowledge. Ability to maintain confidentiality regarding information processed, stored, or accessed by systems and strict adherence to test security protocols. Additional Qualifications Link to Job Description Open Date 12 / 11 / Close Date (If Close Date is blank then the posting is considered open until filled)