Enterprise Customer Success Manager - NYC

Enterprise Customer Success Manager - NYC

Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Our goal is to ensure that all students have access to flexible learning environments and educators have the tools they need to support their students. We are on a mission to create innovative, proven learning technology, partnering with educators to ignite student potential. We are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction.

What You Will Do

• Strategic Implementation Planning : Design client-facing implementation plans and timelines by learning about client resources, conducting a needs analysis, and determining goals and evaluation metrics. Serve as an escalation point to facilitate the resolution of unexpected issues. Develop and communicate risk management plans as needed to ensure successful implementation outcomes.
• Client Relationship Management : Work with customers in large school districts, supporting district leadership, school leadership, and teachers. Build implementations that scale and are aligned with district strategic plans. Map and build strong relationships throughout the customer organization and develop effective communication, engagement, and buy-in from principals, directors, and cabinet-level stakeholders.
• Product Knowledge : Be a subject matter expert who owns the implementation of program outcomes from start to finish. Develop deep knowledge of Edmentum's products and demonstrate deep understanding of State accountability plans, assessments, curriculum requirements, and key classroom trends.
• Client Satisfaction : Monitor and maintain high levels of customer satisfaction, while managing expectations. Check in with customers to make sure we're meeting their needs and achieving expected outcomes with the goal of bringing more exceptional experiences to people across our customer base.
• Program Usage : Increase adoption of Edmentum programs by providing strategic thought partnership. Establish strong relationships both internally and externally to drive programs forward, build capacity, increase fidelity, and ensure the achievement of customer goals and outcomes.
• Sales Support : Support sales by demonstrating credibility and high levels of expertise in meetings. Partner with Sales to promote the future growth of the company based on exceeding revenue and retention goals.
• Team Collaboration : Ensure all stakeholders have a 360-degree view of customer health. Ensure that communications, schedules, and customer records are accurately maintained and up to date.

What Is Required

Pay range for this role :

$100,000 - $115,000 USD

At Edmentum, we are committed to pay transparency. The salary range provided reflects market research, the responsibilities of the role, and alignment with our compensation principles. Actual compensation will be determined based on multiple factors, including, but not limited to, relevant experience and skill sets. All compensation decisions are individualized and based on the specific circumstances of each candidate.

We also offer a comprehensive benefits package to support your overall well-being and work-life balance. This includes medical, dental, and vision insurance with various plan options, a 401(k) retirement plan with company matching, and a flexible Time Away Program along with 10 paid holidays, 2 floating holidays, 1 wellness day, and a winter office closure at the end of December. Additionally, we provide resources to promote wellness, ensuring you have the support you need both professionally and personally. Our goal is to provide a benefits package that helps you thrive in all aspects of life.

Edmentum is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ancestry, sex, age, disability, status as a disabled, recently separated, Armed Forces service medal or other protected veteran ("covered veteran"), marital status, status regarding public assistance, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

We are dedicated to meeting the needs of individuals with disabilities and to creating an environment that supports our employees' physical and mental health. If you are a qualified individual with a disability or a covered veteran and need a reasonable accommodation to complete any part of the application process, please contact recruiting@edmentum.com.

As part of our hiring process, we may use AI-powered tools to support our HR team in reviewing, screening, and managing applications. These tools aim to improve efficiency, consistency, and fairness, but final decisions are made by our people. Applicants' personal information (e.g., resume, cover letter, qualifications, and application responses) may be processed by third-party AI tools for tasks like resume parsing, skills matching, candidate ranking, and interview scheduling.