Sales Operations, Infrastructure, and Execution Manager

Sales Operations & Effectiveness Leader

The Sales Operations & Effectiveness leader serves as a senior partner to the Head of National Sales, responsible for integrating strategy into disciplined execution across the Consumer Branch Network. This role brings together sales strategy, performance analytics, enablement, and governance to create one cohesive operating system for how the bank sells, learns, and measures success. This leader will define the frameworks, procedures, and tools that simplify execution for sales leaders and frontline associates, ensuring the operating model is scalable, transparent, and aligned with enterprise goals.

Key Responsibilities

Sales Operations Infrastructure & Governance / Cross-Functional Leadership & Collaboration

• Integrate sales processes, governance, and performance standards across the network to maximize consistency and clarity for all associates.
• Design and document a robust "how we operate" framework, including policies, procedures, process flows, and controls that ensure consistent and high-quality sales execution at every banking center.
• Develop and enhance job family structures, role definition, and success profiles that clarify responsibilities, competencies, and performance expectations.
• Act as a connector across Sales, Finance, Marketing, Risk, and Technology to ensure alignment and clarity of execution.
• Establish regular governance routines and inspection mechanisms that ensure transparency, accountability, and adherence to defined standards.
• Partner with Finance, Risk, Compliance, and Technology to keep systems, reporting, and policies in lockstep with enterprise sales strategy.

Banker and Manager Routine Development

Process Design & Standardization

Business Review Process Simplification & Execution

Performance & Measurement Framework

Vendor Management & Tool Optimization

Qualifications

Bachelor's degree in Business, Finance, or a related field; MBA preferred. 10+ years of experience in Sales Operations, Process Design, or Organizational Effectiveness within financial services or a regulated enterprise. Demonstrable success building and implementing scalable routines for sales associates and managers. Proven ability to codify complex business models into clear, actionable operating standards and frameworks. Expertise in process documentation, change management, performance measurement, and operational governance. Strong analytical skills, executive communication, and cross-functional leadership abilities.

Success Measures

Delivery and field adoption of banker and manager routines that measurably improve consistency and productivity. Implementation of a unified, simplified business review process that results in better tracking of performance, clearer accountability, and faster execution. Consistent adoption of standardized processes and tools across all markets. Reduction in regional variability and improved standardization of best practices. High satisfaction ratings from associates and leadership partners regarding operating clarity and transparency.

About Us

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.

Benefit Highlights

Medical with wellness incentives, dental, and vision HSA with company match Maternity and parental leave Tuition reimbursement Mentor program 401(k) with 6% match More FirstHorizon.com / First-Horizon-National-Corporation / Careers / Our-Benefits