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IT Technician - Level II
IT Technician - Level IIAutomated Business Solutions • Warwick, RI, USA
IT Technician - Level II

IT Technician - Level II

Automated Business Solutions • Warwick, RI, USA
3 days ago
Job type
  • Full-time
  • Quick Apply
Job description

We're Hiring : Level 2 Help Desk Technician (MSP Environment)

Location : Warwick RI office : In Office / On-site

Full-Time | IT Support Team

Reports to : IT Manager

Do You Thrive in a Fast-Paced, Client-Focused IT Environment?

At Automated Business Solutions, we're not your typical IT shop, we're a Managed Service Provider, which means we support a wide range of clients, industries, and technologies. If you love variety, solving complex problems, and being a go-to tech expert, this is the role for you. We're looking for a Help Desk Technician who can confidently handle level 1 issues, and escalated support tickets, communicate clearly with clients, and juggle multiple environments without breaking a sweat.

What You'll Be Doing :

  • Troubleshoot and resolve advanced technical issues across multiple client environments (Windows, Mac, Office 365, networking, etc.).
  • Act as an escalation point for Level 1 techs-providing mentorship and technical guidance.
  • Work with RMM and PSA tools to manage tickets, monitor systems, and deploy updates.
  • Administer user accounts, permissions, and security policies in Active Directory, Azure AD, and Microsoft 365.
  • Document solutions and client-specific configurations in our knowledge base.
  • Communicate directly with clients-providing updates, setting expectations, and delivering top-tier service.

What You Bring :

  • 2+ years in a help desk or IT support role, preferably in an MSP or multi-client setting.
  • Strong troubleshooting skills across desktops, servers, cloud services, and networking.
  • Experience with RMM / PSA tools (e.g., ConnectWise, Datto, Kaseya, N-able).
  • Solid understanding of networking (DNS, DHCP, VPN, firewalls).
  • Excellent communication and time management skills-you can juggle multiple tickets and clients with ease.
  • Certifications like CompTIA A+, Network+, Microsoft, or Sonicwall / Watchguard are a big plus.

    • Why Join Us?

  • Work with a wide range of technologies and industries-no two days are the same.
  • Career growth opportunities in a fast-moving MSP environment.
  • Competitive pay, benefits, and certification support.
  • A collaborative, high-energy team that values your input and expertise.

    • Ready to Level Up?

    Submit your application today and let's build something awesome together. For more information regarding our company, please visit our website at absne.

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