CASE MANAGEMENT TEAM LEADER

Company Description

Job Description

APPLICANTS MUST BE PERMANENT IN THE ASSOCIATE BENEFITS OPPORTUNITY SPECIALIST CIVIL SERVICE TITLE.

Family Independence Administration provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs / services, such as : temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans / economic support, domestic violence assistance, child support enforcement, etc.

Under the direction of the Associate Benefits Opportunity Specialist III, the Associate Benefits Opportunity Specialist II (ABOS II) is responsible for supervising team(s) of BOS staff, who provide various functions of eligibility determination, financial planning, economic support opportunities and monitoring other related services to persons in need, to promote individual and family self-sufficiency. The ABOS II uses supervisory, program development, quantitative analysis, and other research skills in accomplishing all the goals of FIA / Benefits Access Center and its components (Application, Financial Planning, Economic Opportunity Services, Under care, etc.)

The Family Independence Administration (FIA) is recruiting for one (1) Associate Benefits Opportunity Specialist II, to function as Case Management Team Leader, who will :

• Monitor the workflow of BOS workers who handle the entire application process for all new

applicants; Family Assistance cases which have been closed for over sixty days; all Safety

Net case reopens which have been closed regardless of date; and one-shot deals.

needs grant (food and non-food); for employability and eligibility for public assistance, food

stamps and Medicaid; works with applicants to remove barriers to employment and makes

referrals to other services as needed.

after the establishment of the participant's case; Family Assistance case that have been

closed less than sixty days or Safety Net cases that have been closed in error.

on-going eligibility, assessing participants, developing appropriate Employment Assessment

and Employment Plans, and executing specific strategies designed to help participants

achieve self-sufficiency.

will conduct regular reviews of outcome reports, work list, audits and assess client feedback,

to ensure the team is maintaining adequate levels of performance necessary to move

participants toward self-sufficiency.

planning process as necessary to ensure the appropriate approach is developed to suit the

participant's needs and achieve the best plan for the individual to progress to self-sufficiency.

walk-in or telephone the Center. Additionally, the team will take appropriate action on reported

changes, provide information and documentation as requested by the participants and

maintain contact with other teams to ensure awareness of all activity that will affect the case

management plan.

or already homeless reporting to Benefits Access Centers. Develop ant-eviction / housing plan

of intervention for referred participants.

be required prior to the hearing. Using Strategies and techniques aimed at securing success

in the hearing room, ardently represents the Agency.

are implemented in a timely manner.

Hours / Shift :

8 : 30am - 5 : 00pm with Flex Schedules

ASSOCIATE BENEFITS OPPORTUNITY - 56316

Qualifications

1. A four-year high school diploma or its educational equivalent, and three years of full-time satisfactory

experience working directly in social / human services or a related setting, providing either :

a) client services.

b) employment planning / counseling services which involves job development, skills assessment, and

employment placement or other economic opportunity programming.

2. A baccalaureate degree from an accredited college; plus eighteen months of full-time satisfactory

experience working as a Benefits Opportunity Specialist; or

3. A baccalaureate degree from an accredited college; plus eighteen months of full-time satisfactory

experience as described in one (1) above.

4. College credit from an accredited college may be substituted for this experience on the basis of 60

semester credits for 9 months of the work experience described above. However, all candidates must

have at least 18 months of full-time satisfactory experience working as a Benefits Opportunity Specialist

or performing social / human services work as described in one (1) above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.