Customer Service Representative - Lake Forest, IL

Customer Service Representative - Lake Forest, IL

We're hiring full-time, inbound Customer Service Representatives! If you're motivated by helping others, skilled in navigating multiple systems, and thrive in a fast-paced, high-volume environment, we want to hear from you.

You'll be joining a collaborative team under the leadership of a Supervisor of Customer Experience starting in January 2026. Work location for this position is 100 Grainger Parkway, Lake Forest, IL 60045.

Schedule, Training & Work Environment :

Enjoy your weekends off! We're currently hiring for the 8 : 30 a.m. 5 : 00 p.m. shift, Monday through Friday.

Our comprehensive 8-week paid onsite training academy will set you up for success, empowering you to confidently connect with our customers. Training hours are Monday through Friday from 8 : 00am 4 : 30pm at 100 Grainger Parkway, Lake Forest, IL 60045. During training, you will :

• Learn to navigate our systems, software programs, and internal processes
• Build the core service skills you need, including :
• Critical thinking
• Effective communication
• Confident decision-making
• Technical agility

After the successful completion of training, eligible team members can transition to a flexible hybrid work model :

You also have the option of working in the office up to 5 days a week. Grainger will provide all equipment needed to work from home.

Grow with Grainger :

Our highly engaged leaders and supportive team environment will help you learn, grow, and achieve success. Over time, you'll build the skills needed to advance your career across specialty teams or into other departments of our evolving business.

Our Culture :

We aspire to create a culture where each person is comfortable being who they are, is recognized and rewarded for their impact and can continue to learn, grow and realize their full potential.

You Will :

You Have :

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment.