Service Technician

Job Description

Job Description

Description

Responsible for providing preventative maintenance and repair to compressor customers on-site or in house.

Key Responsibilities

• Installs new equipment and electrical / piping work
• Overhauls, repairs and tests compressors, blowers, vacuum pumps and other industrial products
• Provides professional troubleshooting and technical services in person or over the phone
• Provides a high level of customer service in response to customer needs and satisfies their expectations
• Promotes and practices proper safety procedures and the correct use of personal protective equipment at all times
• Completes customer work order forms and other job-related paperwork on a daily basis
• Trains and assists other Service Technicians
• Optimizes sales potential with customers
• Performs other related duties as assigned by management

Skills Knowledge and Expertise

• Must be friendly, courteous, service-oriented, flexible and enjoy working with a variety of staff
• Strong time management skills, detail-oriented, organized and work effectively under pressure while meeting all applicable deadlines
• Must have firm commitment to excellence and high standards
• Strong communications skills including ability to listen attentively and to communicate information clearly and effectively
• Self-motivated, resourceful, and adaptable; able to work independently within team focused environment
• Strong understanding of how to create highly satisfied customer
• Ability to follow established policies and procedures with a safety-first attitude
• Good reading, comprehension, technical aptitude, analytical skills, and basic computer knowledge
• Demonstrated problem solving and process analysis skills
• Good judgement skills with the ability to make timely and sound decisions
• Good hand-eye coordination, excellent manual dexterity, able to work with small, detailed objects
• Experience using mechanic tools, basic hand tools, pipe installation tools and equipment maintenance knowledge
• Knowledge of air compressor or other pneumatic mechanical equipment preferred
• Basic electrical knowledge preferred
• Professional appearance; a top performer who can instill pride of workmanship in themselves and in others
• Must maintain a valid driver’s license and good Motor Vehicle Report
• Willingness to work hours outside of the standard schedule as needed, with appropriate notice when possible
• Willingness to travel to customer sites, off-site meetings, company related functions, and the like with short notice
• Working knowledge of Microsoft Office 365 software

Education

Associate's Degree (AA) or equivalent from a two-year college or technical school, or six months to one year related experience and / or training, or equivalent combination of education and experience.