Globe Life is hiring : Associate Communication Clerk (Hybrid) in Oklahoma City

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At Globe Life, we empower employees with support and opportunities for career success. Our growing community offers professional development, earning potential, and a secure work environment.

Role Overview

Could you be our next Associate Communication Clerk ? In this role, you will be responsible for ensuring timely and accurate documentation categorized and indexed into OnBase. You will also ensure proper chain-of-custody handling and file retention standards.

This is a hybrid position located in Oklahoma City, OK (WFH Monday & Friday, in office Tuesday-Thursday).

What You Will Do

• Sort and import claim documents received via electronic fax or e-mail for ingestion into OnBase.
• Research to identify unmatched mail items and forward to the appropriate department or examiner.
• Index new claims via RightFax, Outlook, or OnBase.
• Input initial benefit lines into the Mainframe system for new claims.
• Support examiners and analysts by creating and sending out letters for requested information.
• Research and identify policy information and create verifications with found information for outside companies.
• Answer telephones and provide basic customer service to outside companies.
• Accumulate reports with policy status for outside companies.
• Complete the Check Pull report daily.
• Process voids and stop-payments for claim checks.
• Access multiple databases, software programs, and online tools to perform required job functions.
• Attend and actively participate in departmental meetings, trainings, and coaching sessions.
• Maintain a high degree of quality control and validation of completed work.
• Meet or exceed established standards for productivity and quality.
• Maintain customer privacy and confidentiality in accordance with HIPAA standards.
• Perform additional duties as assigned by management.

What You Can Bring (Qualifications)

Benefits

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