Manager IT Dental Solutions

EnGen Job Opportunity

Job Summary : Candidate must be a US Citizen (due to contractual / access requirements). Candidates residing within a 50-mile radius of a Highmark office (Pittsburgh or Mechanicsburg) are required to work on-site Tuesday, Wednesday, and Thursday. Remote work is available for candidates located beyond this 50-mile radius.

Role Overview

The manager overseeing Scrum Masters, the Product Owner Center of Excellence (PO CoE), and Agile Transformation at Highmark is expected to strategically align agile initiatives with business goals, articulate the agile vision, and develop roadmaps for organizational agile maturity. This role involves managing and developing people within the Scrum Master and PO CoE teams through coaching, performance management, and fostering collaboration. The manager provides oversight for Scrum Masters, empowering them, promoting best practices, and analyzing team metrics. For the PO CoE, the manager leads in defining best practices, overseeing training, facilitating communities of practice, and establishing tooling standards. Critical to the role is leading the Agile Transformation, including strategic planning, change management, stakeholder engagement, tracking transformation metrics, and fostering continuous improvement. Lastly, the manager is responsible for removing organizational impediments, resolving conflicts, and managing budgets for agile-related resources.

Essential Responsibilities

• Communicate effectively with all levels of the organization.
• Manage customers and expectations; facilitating, planning, and meetings; translating customer expectations for staff and peers; representing the organization with outside entities.
• Prepare written procedures, policies, reports, and correspondence; collaborate and negotiate with departments corporate wide.
• Collaborate with company customers, staff, IT colleagues, and other stakeholders in identifying customer requirements, assessing impacts to other areas, considering available options, comparing costs and benefits, and recommending solutions.
• Identify issues and recommend solutions.
• Create presentations and present concepts to clients, tailoring presentations to audiences of various levels, subject knowledge, and size.
• Implement recommendations / solutions and ensure clients receive the necessary assistance to carry out solutions.
• Liaison with clients to keep them informed of progress and to make relevant decisions.
• Advise clients on options, risks, cost vs benefit, impact on other business processes and system priorities.
• Ensure continuous improvement of processes and delivery of results within assigned unit / area.
• Organize, direct, and coordinate cross-functional activities including staff not under direct managerial control.
• Encourage innovation and focus resources to ensure successful delivery of desired results.
• Apply quantitative risk assessment to team's assignments to understand potential threats and the probability they will occur.
• Lead team in mitigating risks and applying appropriate contingency plans to ensure minimal impacts to customers.
• Provide leadership to the organization to respond to business opportunities / challenges, new technologies, legislation, and other environmental factors.
• Oversee analysis of issues or needs and review recommended solutions.
• Assess the impact of strategic business and technical changes on the environment.
• Responsible for managing all activities within an assigned business unit / area.
• Foresee organizational impacts and understand the procedures associated with introducing new technologies, while seeking ways to collaborate with other teams outside area of responsibility to facilitate transitions.
• Optimize the utilization of resources by applying appropriate concepts, technologies, and workflows.
• Ability to accept direction and provide leadership to develop / maintain a high-performance work team.
• Respond to feedback and champion process improvement initiatives by empowering their team to deliver quality services / products to internal and external customers.
• Implement solutions that are consistent with Highmark's strategic direction.
• Keep abreast of current industry standards and trends.
• Developing and providing input to skills assessment and oversee personal development plans as it relates to career development.
• Coaching, managing, and developing employees by establishing clear goals, expectations, and strategies for employee performance.
• Develop and administer performance reviews with measurable goals.
• Provide opportunities for staff to maintain current industry knowledge.
• Provide opportunities for employees to build collaborative relationships with customers.
• Departmental budgeting and fiscal responsibilities.
• Manage teams that span geographic areas or functional areas.
• Ensure compliance with corporate standards, policies, and regulations (SOX, SSP, DIACAP, PHPLC, etc.).
• Establish and use metrics as a tool to benchmark and improve operational excellence.
• Develop and implement short-term and long-term departmental plans.
• Consult and evaluate vendor solutions where appropriate.
• Other duties as assigned or requested.

Education

Required : Bachelor's degree in Information Technology or related field.

Substitutions : 6 years of experience specific to the Dental Solutions Application Portfolio (e.g., Concordia Claims Processing & RENO, Portal applications, UCD billing, etc.) may be substituted for the Bachelor's degree (in addition to other required experience).

Preferred : Master's Degree.

Experience

Required : 7 - 10 years of experience in Information Technology; 2 - 3 years of experience in a leadership position; Must be a U.S. Citizen.

Preferred : Management experience in employee development plans, performance evaluations, and goals development; Experience in budget administration and process improvement; Knowledge and experience in developing strategic plans; Demonstrated competency in the execution of multiple projects, including managing resources across multiple projects to meet goals.

Licenses and Certifications

Required : None.

Preferred : SAFe Program Consultant (SPC); Professional Scrum Master II (PSMII); Certified Scrum Master.

Skills

Knowledge of company's business practices and direction as well as familiarity with the company's products and resources; Knowledge of the assigned business unit / area's direction and practices; This position is required to comply with all Highmark Corporate Policies and IT Procedures, Standards and Strategies.

Work Environment

Is Travel Required? No.

Position Type : Office-based Teaches / trains others regularly Rarely Travel regularly from the office to various work sites or from site-to-site Never Works primarily out-of-the office selling products / services (sales employees) Never Physical work site required No Lifting : up to 10 pounds Occasionally Lifting : 10 to 25 pounds Rarely Lifting : 25 to 50 pounds Rarely

Disclaimer : The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

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