Operations Associate

Operations Associate

About Hotels at Home

Hotels at Home has over 20 years of experience bringing the luxury hotel experience directly to guests' homes. We partner with the world's leading hotel brands—including Marriott, Hilton, and Accor—as well as celebrity brands like Love01 (John Legend) to deliver premium bedding, linens, and amenities that recreate the comfort and quality of a five-star hotel stay.

As a global e-commerce and logistics company, we manage complex multi-brand operations across the US, Canada, Europe, and Asia, serving millions of customers who want to bring that hotel feeling home. Our entrepreneurial culture combines agility and innovation with sophisticated technology and operations that rival the largest e-commerce companies.

Role Overview

Join our operations team as Operations Associate, working with senior leadership to support operational excellence across our global operations. This role is ideal for someone early in their operations career who wants to learn and grow in a scaling global business while working with world-class hotel and celebrity brands.

Support the operations team by managing operational workflows, maintaining data accuracy, and executing process improvements. This role is ideal for someone early in their operations career who wants to learn operations management in a fast-paced entrepreneurial e-commerce environment serving leading brands.

You'll gain exposure to customer service operations, logistics coordination, automation implementation, and data analysis while working with complex operational systems and learning how AI can accelerate operational excellence.

AI-First Organization

We're a world-class tech team leading the use of AI to build internal tooling and drive operational excellence. We're looking for team members who are curious about AI and actively experimenting with AI tools in their work and personal projects—far beyond simple tasks like generating recipes. You'll learn from a technically sophisticated team that embraces AI as a core competitive advantage.

Automation & Engineering Collaboration

We operate a multi-faceted automation stack spanning Monday.com and n8n that we're actively scaling. You'll have the opportunity to contribute meaningfully to the evolution of automation inside the business, enable AI across your role, and provide input into the development of internal tools and resources. You'll collaborate directly with our engineering team and automations team to build out these capabilities.

Goals & Responsibilities

Operational Support

• Execute daily operational tasks across customer service, logistics, and fulfillment workflows
• Monitor operational dashboards and flag issues requiring attention from management
• Maintain data accuracy in Monday.com, Zendesk, and operational systems
• Follow up on open tasks and ensure timely resolution according to SLAs

Process Execution & Documentation

Automation Management

Reporting & Analysis

Required Skills & Experience

Education & Experience

Core Competencies (Critical)

Personal Qualities

Growth & Impact Opportunities

Exceptional performers will have significant opportunities to :

Technical Stack

Core Tools

Systems Exposure

Location

Level : Associate / Entry-level

This role offers excellent learning opportunities in e-commerce operations management with clear growth path to Operations Manager and beyond. You'll work with leading hotel brands and celebrity brands, gaining experience across customer service, logistics, automation, and data analysis in a highly entrepreneurial environment.