Inside Technical Sales SupportJTL Services, Inc. • Raleigh, NC, US

Inside Technical Sales Support

JTL Services, Inc. • Raleigh, NC, US

5 days ago

Job type

Full-time

Job description

JTL Services, Inc. has been retained to find top candidates for this growing business.

Job Summary

The Inside Technical Sales Support professional plays a crucial role in supporting the sales team and ensuring customer satisfaction. This position requires a blend of technical knowledge and sales skills to effectively assist clients, provide product information, and resolve inquiries. The ideal candidate will have a strong understanding of our products and services and the ability to communicate technical concepts clearly to both technical and non-technical customers.

Key Responsibilities

Customer Support

Respond to customer inquiries via phone, email, or teams.
Provide detailed product information and specifications.
Assist customers in troubleshooting and resolving technical issues.

Sales Support

Collaborate with the sales team to identify customer needs and develop solutions.

Produce and present test reports and data to prove out proposed solutions.

Prepare and deliver product demonstrations and presentations.

Assist in creating sales proposals, quotes, and order processing.

Technical Expertise

Maintain a deep understanding of product features, benefits, and applications.

Stay updated on industry trends and competitive products.

Collaboration

Work closely with engineering, product management, and marketing teams to ensure alignment on product offerings and customer needs.

Provide feedback from customers to help improve products and services.

Documentation and Reporting

Maintain accurate records of customer interactions and transactions in CRM systems.

Prepare regular reports on customer feedback and sales performance.

Qualifications

Strong technical aptitude and the ability to learn complex products quickly.

Excellent communication and interpersonal skills.

Proficient in CRM software and Microsoft Office Suite

Ability to work in a fast-paced environment and manage multiple priorities.

Minimum 2-year education in a technical field or 2-year experience in a technical field

Preferred Skills

Experience in electrical, mechanical and computer technology

Understanding of sales processes and customer relationship management.

Ability to work both independently and as part of a team.

For more information send your updated resume to tara@jtlservices.com

Click here to view job online

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Inside Sales Support • Raleigh, NC, US

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