Small & Medium Business Account Manager

GCI's Small & Medium Business Account Manager will develop and maintain long-term relationships with key decision makers within strategic accounts.

Understand business applications and customer needs. Employ technology solutions and services to achieve revenue, margin growth, and customer retention.

Assigned to a territory of prospective and / or current customers within a market and / or product grouping.

ESSENTIAL DUTIES AND RESPONSIBILITIES Outside field sales calls and account reviews with current and prospective customers.

Negotiate and maintain contracts for services within a vertical and geographic territory. Identify appropriate products and services to meet the customer needs, developing proposals to customers, closing and ensuring sales are properly executed.

Preparation of prospective customers to include developing and implementing a personal sales plan to meet or exceed department goals.

Business development / relationship with key customers. Develop an intimate familiarity with customer’s core business and their market growth opportunities.

Maintain detailed knowledge of industry trends and issues of importance to assigned customers and industry segments. Operation activities, trouble shooting, and attend department meetings.

Report results of sales and retention efforts to management. COMPETENCIES

• Demonstrated commitment to GCI’s Basic Principles, Mission Statement, Declaration of Principles and diversity, equity, and inclusion (DEI) by promoting and maintaining an inclusive and equitable work environment for all employees and contractors, and in interactions with customers, vendors, and the general public.
• ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.

Goal oriented, persuasive, motivated self-starter, professional in habits and appearance, capable of performing with minimal supervision.

• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees the Basic Principles.
• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. Strong verbal and written communication and effective listening skills are essential.

Must have experience in developing and producing complex written and verbal customer proposals.

• COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.
• CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
• RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.

Knowledge of and successful utilization of documented sales processes. Ability to develop and maintain working-level knowledge of all relative products and services offered by GCI.

Demonstrated ability to meet established targets on a consistent basis. Experience in record keeping and organization skills required.

• SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
• Proficient computer skills and MS Office knowledge (., Outlook, Teams, Word, Excel) to complete job duties effectively.

Minimum Qualifications

Required : *A combination of relevant work experience and / or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

• High School diploma or equivalent.
• Minimum of four (4) years of progressively responsible sales experience, to include :
• A minimum of three (3) years of experience developing proposals. A minimum of three (3) years of experience in customer service sales related industry consistently meeting or exceeding sales quota.

Preferred :

• Bachelor’s degree in Marketing, Business, Economics or related field.
• Telecommunications Sales experience.
• Relevant telecom industry or job specific certifications.

DRIVING REQUIREMENTS :

This position requires driving a company-owned vehicle, company provided vehicle, or a personal vehicle on behalf of the company.

Must possess and maintain a valid driver’s license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course.

PHYSICAL REQUIREMENTS and WORKING CONDITIONS :

• Work is primarily sedentary with most activities conducted inside under pleasant climatic conditions requiring daily routine computer usage.
• Must be able to travel and meet with customers at their locations throughout assigned territory.
• When not in the field, desk position involves data input on computers, heavy telephone usage, interaction with customers, vendors, and other employees.
• Ability to work shifts as assigned, work in standard office / home office setting, and operate standard office equipment.
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficient to perform job duties safely and effectively.
• Ability to make valid judgments and decisions.
• Willing and able to work a flexible schedule, including additional time on weekends, holidays, before or after normal work hours when necessary.
• Must work well in a team environment and be able to work with a diverse group of people and customers.
• Virtual workers must comply with remote work policies and agreements.

The company and its subsidiaries operate in a 24 / 7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies.

Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency.

As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.

EEO : GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.

DISCLAIMER : The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.