Customer Implementation Manager

About Relay Payments

Relay Payments is building a modern digital payment network to revolutionize the trucking and logistics industries. Trusted by more than 500,000 drivers, 100,000 carriers, and 2,000 truck stops nationwide, Relay has brought efficiency and automation to an industry historically reliant on cash, checks, and cards. Relay has joined forces with industry leaders like Pilot, Love's, Maverik, Schneider, Coyote Logistics, Lineage Logistics, and others to provide secure, reliable over-the-road transactions. Founded in 2019, our Atlanta-based fintech includes more than 150 team members and has won awards for product innovation, customer service, and organizational culture. We are a proud sponsor of NASCAR and William Byron from Hendrick Motorsports for 2025. For more information about Relay, visit relaypayments.com.

About The Role

Relay Payments is seeking a Customer Implementation Manager who will be the bridge for clients on their onboarding journey, providing expertise and support during the implementation process from first touch to full adoption. This role acts as a consultative client liaison by defining project setup, developing project plans, and determining necessary resources to deliver maximum value to onboarding customers.

• Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication
• Partner with customers on product education as they initiate use and adopt purchased software
• Establish regular customer calls throughout adoption phase to transition customers into full utilization of the platform
• Exceed quality and service standards, including client contractual deliverables related to the implementation process;
• Offer a "train the trainer" solution to our clients who will then deliver your insights to the rest of their team
• Act as a product expert as you perform demos of the different features of our comprehensive software solution
• Advocate customer needs / issues cross-departmentally and manage account escalations
• Detect potential roadblocks and implement solutions when issues threaten to delay the timeline or impact budget or business operations
• Maintain Salesforce notes across all cases to ensure excellent project management and accountability

About You

Our Core Values

Why Relay Payments

Relay Payments is an equal opportunity employer. At Relay Payments, we make all employment decisions, which include hiring, promoting, transferring, demoting, evaluating, compensating and separating, without regard to sex, sexual orientation, gender identity, race, color, religion, age, national origin, pregnancy, citizenship, disability, service in the uniform services, or any other classification protected by federal, state or local law.