Automotive Service Advisor

Tuffy Automotive Service Advisor

Tuffy is one of the largest automotive service franchises in the country, and we are always looking for qualified individuals to join our team of automotive service professionals.

Our Mission Statement

To provide the best automotive repair service in the industry through a continuous commitment to quality and customer service.

There was a time in America when you either did it right or you didn't do it at all. Your work was your reputation. Character was forged from a solid job well done again and again. At Tuffy, we still do things the old-fashioned way. The right way. In fact, Tuffy offers full-service automotive maintenance and repair with a guarantee on parts and labor that you can take to any store. Because to us, there's only a right way. Tuffy. Done Right. Period.

Benefits

401(k), competitive salary, dental insurance, employee discounts, free uniforms, health insurance, paid time off, vision insurance.

Benefits / Perks

Paid holidays and paid time off, careers advancement opportunities - we are always looking to promote from within! Flexible scheduling with a rotating day off, closed on Sundays, competitive compensation with bonus incentives.

Job Summary

Come join our award-winning family. Recently named Tuffy New Dealer of The Year and Northville's Small Business of the Year. Business continues to grow and we need to bring on more talented team members. We firmly believe that our success is a direct reflection of our talented Automotive Service Advisors. If you consider yourself to be an outgoing, self-motivated sales individual with a customer-focused attitude and work ethic, computer savvy, Tuffy is the right team for you. Experience preferred but will train the right person.

Responsibilities

• Make customer satisfaction number one
• Identify primary concerns and determine customer needs through open-ended questions
• Professionally introduce the Courtesy Inspection (multi-point inspection) offering solutions and benefits
• Conduct the "Invoicing delivery" upon completion of services reviewing work performed, warranties breakdown, and scheduling the next appointment

Qualifications

If you are a hard worker and would like to take on the challenge of working in a high-volume shop, we invite you to apply for the position today and join our team!

Compensation : $17.00 - $22.00 per hour