Assistant Branch Manager-Bilingual

Job Description

Job Description

Fluency in Mandarin and Cantonese is a must!

Welcome to Enterprise Bank & Trust! Founded with a passion for entrepreneurship and community, we are dedicated to helping businesses—from cozy coffee shops to large construction firms—thrive. With a presence in states like Arizona, California, Florida, Kansas, Missouri, New Mexico, Nevada, and Texas, we are not just growing; we are committed to uplifting the communities we serve.

Our commitment extends to our associates, offering annual paid volunteer time off and charitable-matching opportunities. Recognized as a Best Bank to Work For by American Banker for multiple years, we provide a wealth of benefits and the chance to carve out your own career path. Join us in our mission to guide people toward a lifetime of financial success, and enjoy a fulfilling career filled with growth opportunities and inspiring colleagues.

Together, there’s no stopping you!

Job Title : Assistant Branch Manager Job Description :

Summary :

As the Assistant Branch Manager, you will oversee the daily operations of the branch, ensuring compliance with bank policies and procedures. You will lead and support our team of tellers and financial services representatives, fostering an environment of engagement and development.

Essential Duties and Responsibilities :

• Assist in supervising daily operations at new account desks and teller / service areas.
• Provide coaching to associates, create schedules, and address service breakdowns.
• Collaborate with the Branch Manager to ensure exceptional customer service.
• Monitor and coach staff on cross-selling and referral goals.
• Ensure adherence to all company policies and procedures.
• Handle customer concerns and escalate issues to the Branch Manager as needed.
• Assist in recruiting and training branch staff.
• Complete new accounts and teller activities as necessary.
• Take on projects and miscellaneous duties as assigned.
• Conduct quarterly assessments to ensure compliance with policies and security standards.
• Willingness to travel up to 10% to support other local branches.

Qualifications :

Supervisory Responsibilities :

Education and Experience :

Computer and Software Skills :

Certificates, Licenses, and Registrations :

Compensation :

Salary Range : $25.25 - $31.57 per hour, based on relevant experience, skills, and competencies.

Equal Opportunity Statement :

Enterprise Bank & Trust is committed to creating an inclusive workforce. We ensure equal opportunity for all applicants, regardless of age, race, color, religion, sex, national origin, sexual orientation, gender identity, or disability. All employment offers are contingent upon successful completion of drug and background checks.

Join us in making a positive impact in our communities and enjoy a rewarding career with Enterprise Bank & Trust!