Salesforce Administrator – Digital Success Center Team

At Hästens, we strive for a world where people sleep well – one that’s more joyful, peaceful and loving. Every day since 1852, we continue to hone our world-class craft in our factory in Köping, Sweden.

Sleep may be today’s ultimate modern luxury. But it’s more than that; it’s a biological necessity and the foundation of our entire wellbeing. We want people to sleep well so that they can create the future they dream of upon waking. That’s why our master craftsmen consider and handcraft every detail of our bespoke designs using only the finest natural materials.

We are proud to be a world-class international brand, operating in more than 40 countries with over 300 partners in Europe, Asia, America and Africa – and still growing.

Join Our Growing Team

BE AWAKE FOR THE FIRST TIME IN YOUR LIFE

About the role :

We are seeking a dedicated and detail-oriented Salesforce Administrator to join our Digital Success Center team. The ideal candidate will be responsible for ensuring the smooth operation and administration of our Salesforce platform, as well as other integrated systems such as Jira, PandaDoc, and Adyen. This role involves a combination of technical expertise, user support, and system management.

Responsibilities :

• Quality Assurance (QA) and Solution Validation : Conduct regular QA tests to ensure the integrity and performance of Salesforce solutions. Validate new solutions and updates to meet business requirements.
• User Administration : Manage user accounts, permissions, and access controls within Salesforce. Provide support for user onboarding and training.
• System Onboarding : Assist in the onboarding of new users to the Salesforce platform and other integrated systems. Ensure users are equipped with the necessary tools and knowledge to perform their roles effectively.
• Case Management : Handle and resolve support cases related to Salesforce and other integrated systems. Provide timely and effective solutions to user issues.
• Support Case Handling : Manage support cases from initial review and investigation to escalation to the development team when necessary.
• JIRA System Administration : Administer and maintain the Jira system, including user management, workflow configuration, and issue tracking.
• Documentation : Create and maintain comprehensive documentation for system processes, user guides, and troubleshooting procedures.
• System Knowledge : Maintain a strong understanding of Salesforce, Jira, PandaDoc, and Adyen systems. Stay updated with the latest features and best practices.

Skills and requirements :

About us :

Since 1852, Hästens Beds has been committed to crafting the best sleep. The skilled craftspeople at our factory in Köping, Sweden, have been refining our work for generations. Every bed is bespoke and made by hand using only the best natural materials. The difference lies in the details and our quest to provide the most restful sleep for people who want to lead a higher quality of life. We are proud to be a world-class international brand, operating in more than 40 countries with over 300 partners in Europe, Asia, America and Africa – and still growing.

Compensation & Benefits :

We offer a comprehensive and competitive salary and benefits program.