Inside Sales Aftermarket Parts Representative

Job Title :  Inside Sales Aftermarket Parts Representative

Job Location : Chesterfield, MO

FLSA Status : Exempt

This is a FULL-TIME position

Overview :

Air Control Concepts is more than just a collection of firms, we are a community of forward-thinking experts committed to excellence, innovation, and collaboration. With a focus on commercial HVAC representation, we bring together esteemed entities from diverse regions, each boasting decades of invaluable experience.

We understand that success in the HVAC industry goes beyond individual accomplishments. That's why we believe in the power of unity and collaboration. By leveraging our collective assets, knowledge, and resources, we empower our member firms to deliver unparalleled service, safety, and efficiency to clients across healthcare, commercial, and residential sectors. This position is with one of our operating companies' Midwest Machinery.

Check out our website here :  AIR Control Concepts | HVAC Partnerships, Growth & Support Across North America

Job Description :

As an Aftermarket Parts Inside Sales Representative, you will be the friendly face and knowledgeable voice that drives parts sales at our store. You don’t just wait for customers you prepare, plan, and reach out. From greeting walk-in customers to managing outreach campaigns with our current install base, your mission is to deliver outstanding service and grow business by anticipating customer needs and leveraging company marketing programs.

Essential Duties and Responsibilities :

• Warmly greet walk-in customers and guide them to the right HVAC parts and premium solutions.
• Provide fast, accurate parts look-up, pricing, and recommendations to customers calling or emailing the store.
• Maintain and update detailed customer contact lists to proactively reach out for maintenance offers, upgrades, and promotions — turning potential needs into confirmed sales.
• Resolve customer concerns promptly to build trust and encourage repeat business.
• Collaborate with sales teams and use corporate marketing tools to generate more store traffic and customer engagement.
• Advise customers on part-time substitutions and modifications when needed, ensuring satisfaction and loyalty.
• Prepare sales quotes, orders, and handle payment or credit authorizations smoothly.
• Keep inventory organized and accurate while adhering to all safety procedures.
• Analyze customer buying patterns to initiate timely outbound calls and emails.

Experience and Requirements :

Benefits :

We offer a competitive and comprehensive benefits package, including :

AIR Control Concepts is an Equal Opportunity Employer.