Desktop Engineer

Job Summary

The Desktop Engineer 1 role is responsible for supporting all technical services within the RSC working in conjunction with our MSP , onboarding/offboarding team members for key IT tasks, desk visits to resolve hardware issues, and troubleshooting with remote team members where necessary. Role also is responsible for deployment of technology to RSC team members and onboarding new technology as existing products

Your Key Job Functions

• Prepares, tests and releases software application and security updates to production using Microsoft SCCM or other deployment tools

• Onboarding and Offboarding of team members, including desk visits, hardware troubleshooting, termination

·Troubleshoot and resolve escalated issues of team members regarding hardware or software incidents/requests – Escalation from Level 1

• Update/input into document workflow deficiencies, and process improvements

• Provide written documentation of problems and incidents via Service Now ticketing system

• Resolve advanced level PC problems such as incompatibility with software and operating systems, required changes in registry settings, changes or compatibility issues with the virtual desktop

• Build and test all desktop images and write related support/staging documentation

• May provide dedicated PC support for departments and special projects or software installations that require the additional focus

• Manage and administer a mixed platform client system environment (Mac OS X, Windows, )­­

• Daily communication with cross-functional teams within IT, but also within the business as a whole

• Performs application patching of desktop/laptop/tablet software such as, for example, Adobe Reader using SCCM or other tools as appropriate

·Administer/manage management platforms such as SCCM, JAMF, Intune, etc…

·Assist in determination of hardware technology stacks (, manufacturers, etc)

·Assist in managing and supporting audio/visual products in our home office (, conference room cameras, etc..)

·Administer/manage VDI infrastructure support and maintenance – troubleshoot with team members when necessary

• Ensure appropriate testing of desktop packages is done prior to deployment

·Will act as redundancy for Level 1 where business requires, for defined periods of time

What you Bring to the Team

·Excellent technical skills and experience gained from working within complex Desktop infrastructure projects

·Good working knowledge of PowerShell to automate complex and repetitive operations for L1 and L2 support teams

·Exposure to security technologies and strategies, including the use of web and email content filtering, public key infrastructure, drive encryption, patch management and AV best practices

·Experience of infrastructure and application architectures, particularly with respect to VDI, MDM, automation techniques and managing ‘infrastructure as code’ leading to consistent delivery and to high levels of quality

·Working knowledge of O365, Skype for Business and OneDrive for client devices

·Knowledge of MDM technologies and how these are used to manage corporate devices and BYOD

·Possess experience with a blend of engineering of EUC technologies, technical skills and experience gained from working within complex Desktop, Mobile and Application infrastructure projects

·Good knowledge of BYOD strategies and deployment approaches that ensure corporate data remains secure and devices are compliant with company standards

·Expertise working with Active Directory and overarching management of the platform

·GPO experience required

·Experience in the automation of manual tasks and seeking out efficiencies by ‘shifting left’ where possible, for example the automation of Desktop provisioning and Application deployment, including end user self-service

·Demonstrable experience in translating high level technical architectures and service design requirements into clear and coherent low-level designs

·Foremost is understanding what great service looks like and the heart for delivering high service levels to our team members on campus and remote

·Analytical thinking with strong problem-solving skills

·Comfortable operating with a constant sense of urgency

·Strong interpersonal skills

·Strong written and verbal communication skills

·Effective technical writing skills

·Ability to collaborate and function within a team environment while also being able to work standalone to restore service

·Comfortable navigating within a windows operating system's file structure as well as supporting Office Suite and host of other applications consumed by RSC team members

Why Brinker

We offer a competitive benefits package including medical/dental/vision, life insurance, paid vacation/holidays, and 401(k) with company match and generous dining discounts.Every team member working at the Restaurant Support Center (aka Brinker headquarters) is eligible for annual bonus potential.

Our campus includes an onsite gym plus opportunities to increase your wellbeing with onsite Yoga and boot camp programs. Work/Life/Fun balance in a casual and collaborative work environment!Team members enjoy company-wide events and celebrations. Regular volunteer opportunities with our community give back programs.

Check our Careers page for more exciting opportunities!

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Primary Location

-US-TX-Dallas