Referral and Information Specialist EMPACT

Job Description

Job Description

Who we are :

EMPACT- Suicide Prevention Center, part of the La Frontera family, is an industry leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention since 1987. We are an EEO / AA Employer.

What you’ll do :

This Entry Level position responds to inquiries from community members, providers, and other stakeholders by providing accurate, efficient, and courteous customer service.

Shift is Monday-Friday, 12pm-10pm.

Essential Responsibilities :

• Effectively listen and assist consumer with needs over the telephone.
• Appropriately and accurately gather and record data from caller.
• Search data bases, create new or update existing electronic health record.
• Effectively prioritize workload to meet deadlines, individual / department quality review, and production standards.
• Maintain effective communications and positive working relationships with internal and external customers.
• Provide support for additional projects as assigned.
• Maintains excel spreadsheets, data for reports.

What you’ll provide :

Additional Requirements and Responsibilities :

What we’ll offer :

(Full-time employees)

EMPACT-SPC is licensed by the Arizona Department of Health Services, and accredited by the American association of Suicidology (AAS) and The Commission on Accreditation of Rehabilitation Facilities (CARF).

EMPACT-SPC / La Frontera Arizona provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

All employees of EMPACT-SPC and La Frontera Arizona are employees "at will" as that term is understood in the State of Arizona. This means that employment may be terminated at any time without prior notice and for no stated reason.

EMPACT-SPC / La Frontera Arizona reserves the right to modify position descriptions as needed and without notice. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.