Customer Service Representative/Route Service RepresentativeGateway Services Inc. • Conroe, TX, US
No longer accepting applications
Customer Service Representative / Route Service Representative
Gateway Services Inc. • Conroe, TX, US
1 day ago
Job type
- Full-time
Job descriptionStrong relationship-builder with excellent communication skills Empathetic and respectful toward families and pets in care Organized, dependable, and committed to customer service excellence Comfortable with driving responsibilities and being active throughout the day Pet lovers and pet parents are well-suited to this role Relationship management : serve as the primary point of contact for veterinary clinics on your route Build and maintain strong relationships with clinic staff to ensure satisfaction and efficiency Educate clients on services, answer questions, and address concerns promptly Address inquiries or concerns raised by clinic employees regarding service quality and operational efficiency Ensure clinics receive prompt and professional support for all pet aftercare needs Address service issues proactively and escalate concerns when necessary Educate clinics on company services, policies, and procedures Ensure safe and respectful collection of all pets from veterinary clinics Anticipate clinic needs to ensure high-quality service Maintain all proper documentation and tracking for all pets entrusted Assist with administrative tasks related to client accounts, including billing inquiries and service modifications Follow safety guidelines, adhere to policies, and maintain vehicle and equipment standards Maintain best-in-class service standards including uniform and vehicle cleanliness A positive and welcoming attitude is essential Educate clinic staff on new product launches and available merchandise for pet parents Distribute authorized marketing materials to clinics and keep product information up to date Identify potential sales leads and refer them to the Business Development Manager Monitor inventory levels of promotional materials and request replenishments as needed Grow revenue from existing clinics Expand services and products within the route Retain clinic partnerships and maintain high satisfaction (Client Attrition Rate & Net Promoter Score) Minimize customer complaints and ensure on-time, exceptional service High school diploma or GED required Prior experience in customer service, account management, or sales / route sales is desirable Proficiency in CRM systems and sales tracking tools Ability to work early mornings, weekends, and holidays as needed Basic math and computer skills for order placement and inventory tracking Valid driver's license with a clean driving record Empathy and compassion for pet parents; training provided Service excellence and white-glove care Problem solving to deliver smoother service Urgency and accuracy in responses Sales ability and relationship-building Energy, professionalism, and proactive mindset Innovative problem-solving to enhance customer experience Strong communication and customer focus Multitasking and account management across multiple clinics Pet handling experience; training provided Independent decision-making in a fast-paced environment Technical proficiency with CRM software and email Physical ability to lift and transport animals Direct interaction with veterinary clinic staff; provide support and information Independent decision-making and proactive problem solving Exposure to emotional aspects of pet loss; compassion is essential Flexibility to respond to time-sensitive clinic needs Frequent heavy lifting in a physically active environment Maintain professional appearance and vehicle cleanliness
Job Title
Customer Service Representative / Route Service Representative
Company
Gateway Services Inc.
Location
Conroe, TX
Base pay range
$18.00 / hr - $23.00 / hr
Overview
Customer Service Representatives (CSRs) are relationship-driven professionals in a key customer-facing role. CSRs are the primary link between Gateway and veterinary partners, building lasting relationships, managing customer needs, and resolving challenges with professionalism and compassion. This role involves transportation as part of the job, engaging with clinics and communities, and representing Gateway with care and integrity.
What you'll do
- Serve as the main point of contact for veterinary clinics, providing reliable and compassionate service
- Build trusted relationships with clinic staff and families through empathy, respect, and professionalism
- Safely handle pets in the aftercare process with dignity and care
- Manage customer needs and solve problems effectively
- Support Gateway's reputation for exceptional service in every interaction
What we're looking for
Duties & Responsibilities
Service delivery
Product and Service Promotion
Key Performance Indicators
Education, Training & Qualifications
Skills and Abilities
Working conditions
Legal and inclusion notes
Gateway Services Inc. and its brands are committed to accessible employment practices and a culture of diversity and inclusion. If accommodation is required during any stage of recruitment, please notify Human Resources at hr@gatewayservicesinc.com. New employees must pass the E-Verify employment verification check. For more information, visit e-verify.gov
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