Business Development Manager

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Job Description :

Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.

Summary

The Business Development Manager for Marken is responsible for building up their defined territory and / or defined accounts by supporting and growing existing and new client relationships. Meeting these objectives includes the identification of potential accounts and opportunities, the formulation of specific account strategies, and the implementation of tactics that primarily result in new sales while building long-term productive customer-supplier relations.  This position provides timely reports on activities, expenses, operations and forecast data for assessment of progress on meeting objectives.  This position confers with other Marken Departments as well as Markens senior management to discuss quotations, project management and scheduling activities.

Essential Duties and Responsibilities :

Meet or exceed goals for assigned accounts, territory or area.

Focus on growth of existing business and new customer sales by working to meet business goals set by management.

Build upon and maintain Marken’s existing customer base through Customer Service, frequent client interaction and technical expertise

Lead and provide business support to client specific team(s) of Project Managers and Project Coordinators to ensure end-to-end customer satisfaction and accuracy of all jobs pertaining to clients’ accounts assigned.

Lead, develop and provide innovative services and technical solutions to clients

Manage  quote requests and client special requests

Facilitate, track and communicate job win / loss ratios & pursuit metrics for all assigned accounts by using Marken internal systems

Identify and recommend solutions to address client loss scenarios

Monitor and communicate client pipelines to senior management

Conduct market research and trend analysis reporting for all assigned and prospective accounts

Coordinate client projects with Operations

Share market information (trends, competitor information, etc) with Marketing and Senior Management

Assist in managing audits & site visits

Assist in addressing complaints with QA / CAPA

Attend trade shows / exhibitions, workshops and seminars

Arrange client visits, dinners, outings and quarterly Meetings

Arrange and coordinate with appropriate parties, including Client Services and management staff as appropriate, company related travel to insure frequent client contact and visibility

Apply Good Manufacturing Principles in all areas of responsibility.

Demonstrate and drive the Marken – Integrity, Intensity, Involvement and Innovation (The Four I’s).client contracts, CDA’s, MSA’s and Technical Agreements

Basic Minimum Qualifications

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill or ability required.  (List 3-5 key quantifiable skills or position requirements that the candidate must have to be considered for this position.)

Bachelor’s Degree

3+ Years Minimum Experience within the Logistics, Clinical Supply and or Pharmaceutical Industry

Equivalent Life / Work Experience

High Level of Business Acumen in both Administration and Business Strategies

Familiarity with Printing Techniques, Equipment and Components

Interpersonal Skills Surrounding Client Interactions / Problem Solving Abilities (Communications)

Organizational Skill Set to Include Time Management

Proficiencies with MS Office / Adobe Products

Demonstrate strong problem solving skills and exercises good judgment and appropriate discretion when reaching conclusions.

Familiarity with Customer Relationship Management Systems

Employee Type : Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria :

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race / color / religion / sex / national origin / veteran / disability / age / sexual orientation / gender identity or any other characteristic protected by law.

Basic Qualifications :

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Pay Range :

The salary range for this position is $117,420.00 / year to $205,080.00 / year. Actual compensation is based on various factors such as location, job-related knowledge, skills, education / training, and work experience. This position is eligible for our sales incentive plan and offers the annual management incentive plan, subject to applicable eligibility requirements. Incentives are not guaranteed and are dependent upon individual and / or company performance. Our company offers the following benefits for this position, subject to applicable eligibility requirements. Medical / prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick / Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.