Patient Services Representative - OB / GYN (Erie, PA)

Patient Services Representative

UPMC is hiring a full-time Patient Services Representative to help support their Magee Specialty Services team in Erie, PA! Hours : Monday-Friday, daylight hours. No evenings, weekends, or holidays! Location : Magee Womens Specialty - 118 East 2nd Street, Erie PA 16507. This position may also require travel to other offices to support staffing needs, as needed. Position Specifics : This position will be responsible for verifying insurance and demographics, handling patient paperwork, answering incoming phone calls and faxes, scheduling patients imaging and referrals, abstracting patient records.

What Can You Bring to UPMC?

• Contribute to UPMC's mission of Life Changing Medicine
• Set the standards for the level and quality of care for the care delivery team
• Provide patient care activities for a group of patients and their families through the application of independent judgment, communication, and collaboration with all team members.
• Establish and maintain collaborative relationships with physicians, other health care providers, patients, and their families, to achieve desired patient outcomes throughout the continuum of care.
• Demonstrate a commitment to the community and to your health care profession

What Can UPMC Do for You?

Purpose : A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments.

Responsibilities :

Completion of high school graduate or equivalent is required. Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred. Two years of experience in a medical / billing / fiscal or customer service function is preferred. Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems is preferred. Licensure, Certifications, and Clearances : Act 34 UPMC is an Equal Opportunity Employer / Disability / Veteran