Customer Service Rep (01580)

Customer Service Rep

Are you a people person with a passion for delivering exceptional customer service? Join our dynamic team as a Customer Service Representative in Maplewood, United States! We're looking for enthusiastic individuals to be the friendly face of our organization and ensure our customers have a positive experience.

Responsibilities :

• Greet customers warmly and address their needs in a professional and timely manner
• Handle customer inquiries, complaints, and requests efficiently via phone, email, or in person
• Process orders, refunds, and exchanges accurately while adhering to company policies
• Maintain up-to-date knowledge of products, services, and promotions to provide accurate information to customers
• Collaborate with team members to resolve complex customer issues and improve service quality
• Manage and prioritize multiple tasks in a fast-paced environment
• Document customer interactions and maintain detailed records in our customer service database
• Identify opportunities to upsell or cross-sell products when appropriate
• Participate in ongoing training to enhance customer service skills and product knowledge
• Contribute to a positive work environment by maintaining a friendly and supportive attitude

Qualifications :