Customer Service Representative / HNAS

Job Opportunity At Highmark Inc.

Job Summary : This position operates on the 2nd shift from 1 : 30 pm to 10 pm EST. The role involves resolving standard and occasional non-standard customer inquiries, comments, and concerns through a seamless and positive customer experience.

Essential Responsibilities :

• Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities.
• Strives to resolve customer concerns in a single interaction via telephone, written, or face to face communication.
• Responds to a diverse set of customers with an equal level of confidence regardless of the issue at hand.
• Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries.
• Routinely responds to customers with an in-depth product knowledge achieved through a continuously improving set of listening, analysis, quality focus, problem solving, and documentation skills.
• Consistently exceeds results for internal adherence, efficiency, and inquiry timeliness.
• Resolves standard and frequently non-routine, limited impact, customer inquiries, comments, and concerns with the most limited escalation consistent with company policies and processes.
• Other duties as assigned or requested.

Education : Required : High School Diploma / GED.

Experience : Required : 1-3 years experience in customer service or call center environment.

Skills :

Language Requirement : None

Travel Requirement : 0% - 25%

Physical, Mental Demands and Working Conditions : Position Type : Office-based. Teaches / Trains others regularly. Rarely Travels regularly from the office to various work sites or from site-to-site. Does Not Apply. Works primarily out-of-the office selling products / services (Sales employees). Does Not Apply. Physical Work Site Required : No. Lifting up to 10 pounds : Rarely. Lifting 10 to 25 pounds : Rarely. Lifting 25 to 50 pounds : Rarely.

Pay Range Minimum : $19.27. Pay Range Maximum : $26.88.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. Employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. All employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.