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Service Dog Training Manager

Service Dog Training Manager

American Humane SocietyFlorida City, FL, US
5 days ago
Job type
  • Full-time
Job description

Overview

American Humane Society is seeking an experienced Service Dog Training Manager in South Florida. This position will be on-site and reports directly to the Director, Sanctuary and Military Affairs Programming. The organization is committed to fostering a welcoming workplace and encourages applicants from all backgrounds to apply.

For nearly 150 years, American Humane Society has led in protecting animals and strengthening bonds between animals and people. We respond when animals need rescue, shelter, or protection, and we set high standards in animal protection through programs such as No Animals Were Harmed and our farm and conservation welfare standards. Our offices are in Washington, D.C., Los Angeles, and Palm Beach, with a collaborative, professional environment where your work makes a real difference in animals' lives.

Position summary

The Service Dog Training Manager will be based at American Humane's Sanctuary in Palm City, FL, the flagship training location for service dogs for the Pups4Patriots (P4P) program. The Manager collaborates with the Director, Sanctuary and Military Affairs Programming to manage day-to-day operational activities of all service dog-related training programming at the Sanctuary. The Manager will consult with the VP, Companion Animal Welfare to ensure consistent application of training standards across the organization.

Responsibilities

  • Acquire dogs who meet the temperament and physical criteria for the Pups4Patriots service dog program
  • Establish a robust foster program for dogs to be raised in homes in the local community
  • Oversee daily kennel care (nutrition, exercise, enrichment, grooming, cleaning / sanitation) with the Sanctuary Care Manager
  • Maintain safety and sanitation of kennels, training areas, and quarantine area
  • Ensure service dogs-in-training receive proper veterinary care
  • Train service dogs in obedience, public access skills, and tasks to assist with PTS and TBI, following American Humane standards
  • Train dogs to serve as family support dogs or facility / station dogs and aid in adoptions / placements
  • Maintain daily canine care and training records electronically
  • Provide regular training updates with photos and videos for internal and external audiences
  • Pair Sanctuary-trained service dogs with approved applicants in coordination with the Director and Program Manager
  • Conduct handler training and support graduates through the American Humane Service Dog Assessment
  • Host training retreats for program graduates
  • Host community engagement opportunities for handler training and Canine Good Citizen practice
  • Help recruit eligible veteran and first responder applicants in the region
  • Serve as a Sanctuary ambassador by delivering donor presentations and participating in AH events
  • Perform other duties as required by the organization and the Director

Essential experience, knowledge, skills and abilities

  • Five or more years of experience in dog training and care
  • Two or more years of experience with an Assistance Dogs International accredited agency is desired
  • Associate's or Bachelor's degree in Animal Science preferred
  • Experience and ability to maintain a kennel
  • Knowledge of military culture and mental health diagnoses
  • Experience working with veterans / first responders and operating service dog programs
  • Public speaking experience
  • Excellent customer service, problem-solving, adaptability, and diplomacy
  • Professionalism, integrity, discretion, and sound judgment
  • Detail-oriented, well organized, and capable of coordinating multiple initiatives
  • Strong interpersonal, verbal and written communication; active listening
  • Ability to work independently and as part of a team
  • Proficiency in Microsoft Office Suite; ability to quickly learn new software or databases
  • Direct reports

  • None currently, with potential for direct reports in the future depending on program need
  • Physical demands and work environment

  • Position based at the American Humane Sanctuary in Palm City, FL
  • Must be comfortable around animals, particularly dogs
  • Walk 3 to 5 miles a day on average
  • Frequent local travel for training; periodic out-of-state and possible international travel (estimated 25%)
  • Valid driver's license and insurability required
  • Vehicle suitable for transporting dogs to train in public on a daily basis
  • Ability to obtain a US passport
  • Weekend and evening work hours required
  • Exposure to animal hazards such as bites and zoonosis
  • Physical effort including stopping, crouching, pushing, pulling, walking stairs, climbing, and lifting up to 50 pounds
  • Possible exposure to odors, sounds, chemicals, and inclement weather
  • Regularly able to look at a computer screen, talk, hear, and exchange information in person or via phone / video
  • American Humane Society's core values

  • Compassion – Being kind and caring in interactions with others
  • Accountability – Holding ourselves to high standards, following through on commitments
  • Respect for All – Professionalism, listening, and honoring diversity
  • Loyalty to Mission – Staying focused on our purpose and mission
  • Sustainability – Contributing to a great place to work and achieving our shared mission
  • Honesty, Integrity, Trust – Transparency and responsible stewardship
  • Job details

  • Title : Service Dog Training Manager
  • Type : Full-Time
  • Location : Palm City, FL
  • Compensation : $55,000 - $70,000 annually, depending on experience
  • American Humane Society is an Equal Opportunity Employer

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